Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Determined and hard working higher education professional with over eight years' combined experience in education, program development and leadership. Expertise in advising students with goal setting and recommending strategies to eliminate barriers to success. Demonstrated leadership skills that align educational and program objectives and facilitate communication between students, parents and administration and staff. Seeking to leverage background and education to take next career step in higher education as an admissions representative.

  • Planning and coordination
  • Registering students
  • Strong verbal and written communications
  • Database management
  • Materials preparation
  • Administrative support
  • Cultural competency
  • Confidential services
  • Knowledge of networking
  • Preparing summaries
  • Administering interviews
  • Scheduling participants
  • Relationship building
  • Working collaboratively
Lead Certified Pharmacy Technician , 08/2019 to Current
Wellstar Health SystemLithia Springs, GA,
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into QS/1 to generate prescription labels.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Program Director/Instructor of Pharmacy Technology, 11/2010 to 05/2019
Wayne Community CollegeCity, STATE,
  • Oversaw completion of productivity goals and educated employees on established program processes.
  • Oversaw daily operations of pharmacy program functions.
  • Took attendance, graded assignments, and maintained routine student records.
  • Advise program and various college students in planning semester classes, educational pathways, and career destination decisions.
  • Prepare, duplicate and collate teaching materials to help students better understand learning concepts.
  • Organize and prepare instructional materials, communications, and reports.
  • Daily use of Microsoft Office, Colleague, WebAdvisor and other computer programs.
  • Handle all delegated tasks, including committee appointments and college mandatory attendance at events.
  • Provide excellent service and attention to students when face-to-face or through phone conversations.
  • Attend departmental meetings, providing feedback to enhance future performance.
  • Prepare reports and data for SACS accreditation.
  • Outline, implement and maintain program policies and procedures.
  • Resolve various situations to cultivate strong student relationships.
  • Interact positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
  • Counsel students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Represent the college at more than 50+ events including multiple recruiting opportunities.
  • Attend seminars, workshops and conventions to remain current on educational information and standards.
  • Collaborate with supervisors to examine effectiveness of program and instruction.
  • Prepared reports for the program and the college meeting requirements at local, state, and federal levels.
  • Managed program operations and provided strategic leadership for all workers.
  • Proposed and developed new programming ideas and special features to drive student engagement.
District Trainer/Lead Certified Pharmacy Technician , 12/1997 to 11/2010
Eckerd/Rite Aid CorporationCity, STATE,
  • Initiate new training procedures for internal staff, improving functionality and alleviating redundancy.
  • Attend regional meetings, providing feedback to enhance future performance.
  • Handle all delegated tasks, including selling initiatives and training front-end and back-end staff.
  • Merchandised related products to drive pharmacy department sales.
  • Provide excellent service and attention to district staff and employees when face-to-face or through phone conversations.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Deliver instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Document participant attendance, engagement and progress.
  • Proactively identify and solve complex problems related to employee training, management and business direction.
  • Reduce process gaps by effectively training new hires on best practices and protocols.
  • Develop and coordinate trainings to help individuals learn company policies, procedures and job tasks.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Education and Training
Master of Science: Higher Ed: College Administration & Leadership, Expected in 12/2018
Purdue University Global - ,
Associate of Applied Science: Pharmacy Technology, Expected in 05/2014
Davidson County Community College - ,
Bachelor of Science: Business Administration: Healthcare Management, Expected in 05/2011
University of Mount Olive - Mount Olive, NC

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School Attended

  • Purdue University Global
  • Davidson County Community College
  • University of Mount Olive

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Program Director/Instructor of Pharmacy Technology
  • District Trainer/Lead Certified Pharmacy Technician


  • Master of Science
  • Associate of Applied Science
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