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Lead Certified Pharmacy Technician Resume Example

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LEAD CERTIFIED PHARMACY TECHNICIAN
Summary

Astute educator with proven background meeting and exceeding operational objectives across 9-year career. Maintain currency on trends in field to keep systems modernized and streamlined. People-person with excellent organizational skills. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Student assessment and achievement
  • Compliance and regulations
  • Documentation and reporting
  • Planning and coordination
  • Organization
  • Verbal and written communications
  • Team building
  • Process improvement
  • Relationship development
  • Problem resolution
  • Operational improvement
  • Team management
Experience
Lead Certified Pharmacy Technician / Newton Grove Drug Company - Newton Grove, NC08/2019 - Current
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into QS/1 to generate prescription labels.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Program Director/Instructor of Pharmacy Technology / Wayne Community College - Goldsboro, NC11/2010 - 05/2019
  • Oversaw daily operations of the Pharmacy Technology program.
  • Utilize curriculum with life-based approach.
  • Took attendance, graded assignments, and maintained routine student records.
  • Prepare, duplicate and collate teaching materials to help students better understand learning concepts.
  • Organize and prepare instructional materials, communications, and reports.
  • Handle all delegated tasks, including committee appointments and college mandatory attendance at events.
  • Provide excellent service and attention to students when face-to-face or through phone conversations.
  • Attend departmental meetings, providing feedback to enhance future performance.
  • Outline, implement and maintain program policies and procedures.
  • Resolve various situations to cultivate strong student relationships.
  • Interact positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
  • Counsel students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Represent the college at more than 20+ events including multiple recruiting opportunities.
  • Attend seminars, workshops and conventions to remain current on educational information and standards.
  • Collaborate with supervisors to examine effectiveness of program and instruction.
District Trainer/Lead Certified Pharmacy Technician / Rite Aid Corporation - Mount Olive, NC12/1997 - 11/2010
  • Initiate new training procedures for internal staff, improving functionality and alleviating redundancy.
  • Attend regional meetings, providing feedback to enhance future performance.
  • Handle all delegated tasks, including selling initiatives and training front-end and back-end staff.
  • Provide excellent service and attention to district staff and employees when face-to-face or through phone conversations.
  • Deliver instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Document participant attendance, engagement and progress.
  • Proactively identify and solve complex problems related to employee training, management and business direction.
  • Reduce process gaps by effectively training new hires on best practices and protocols.
  • Develop and coordinate trainings to help individuals learn company policies, procedures and job tasks.
Education and Training
Purdue University Global - Chicago, IL2018Master of Science: Higher Education College Administration/Leadership
Davidson County Community College - Thomasville, NC2014Associate of Applied Science: Pharmacy Technology
University of Mount Olive - Mount Olive, NC2011Bachelor of Science: Business Administration-Healthcare Management
Activities
  • Volunteer assistant for the Wayne Community College Foundation's Scholarship Golf Tournament, Dinner and Auction
  • Served as Chair of the Wayne Community College Foundation Advisory and Mini Grant Committee
  • Past member of the Wayne Community College Planning Council, serving as First Year Committee Chairperson
  • Volunteer member for Wayne Community College's Soft Skills Committee
  • Created and managed the Pharmacy Technology Student Association at Wayne Community College
  • Planned, organized, and managed Operation Medicine Drop at Wayne Community College
  • Proctor for ACT at Wayne Community College
  • Volunteer for over 50+ events during my time at Wayne Community College including career fairs, recruiting events, health fairs, high school presentations, festivals, and various events on and off campus
  • Served on the Pharmacy Technician Coalition for the North Carolina Association of Pharmacists
  • Active member of the various programs in my community such as Cub Scouts, Boy Scouts, Recreational Football and Baseball, and fundraiser for All the King's Children non-profit organization.
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Resume Overview

Companies Worked For:

  • Newton Grove Drug Company
  • Wayne Community College
  • Rite Aid Corporation

School Attended

  • Purdue University Global
  • Davidson County Community College
  • University of Mount Olive

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Program Director/Instructor of Pharmacy Technology
  • District Trainer/Lead Certified Pharmacy Technician

Degrees

  • Purdue University Global - Chicago, IL 2018 Master of Science : Higher Education College Administration/Leadership
    Davidson County Community College - Thomasville, NC 2014 Associate of Applied Science : Pharmacy Technology
    University of Mount Olive - Mount Olive, NC 2011 Bachelor of Science : Business Administration-Healthcare Management

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