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Lead Certified Pharmacy Technician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused Pharmacy Technician Supervisor offering 20 years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.

Skills
  • Drug inventory control
  • Proper labeling procedures
  • Problem-solving skills
  • Insurance billing
  • Workflow Optimization
  • Insurance Verification
  • Quality assurance and control
  • Pharmacy operations
  • Ordering and stocking medications
  • Preparing bulk medications
  • Verifying orders
  • PPE use
  • Conflict resolution
  • Stocking shelves
  • Point of sale systems proficiency
Experience
12/2008 to Current
Lead Certified Pharmacy Technician Kroger Cave Creek, AZ,
  • Verified and filled over 400 prescriptions per day in busy retail pharmacy setting.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Merchandised related products to drive pharmacy department sales.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Compiled customer demographic, allergy and medical history background.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Entered patient and medication information into RXNET to generate prescription labels.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Accurately selected, measured and combined prescription components to prepare custom orders.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
06/2002 to 12/2008
Pharmacy Technician Trillium Health Rochester, NY,
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Communicated with insurance companies for billing purposes.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Used 8-point check system to verify labeled prescriptions.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Supported pharmacist in preparing prescriptions daily.
01/1996 to 06/2001
Shift Manager Ferguson New Castle, DE,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education and Training
Expected in 05/1998
High School Diploma:
Vanguard High School - Ocala, FL
GPA:
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)

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88Good

Resume Strength

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  • Length
  • Personalization
  • Strong Summary
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Resume Overview

School Attended
  • Vanguard High School
Job Titles Held:
  • Lead Certified Pharmacy Technician
  • Pharmacy Technician
  • Shift Manager
Degrees
  • High School Diploma

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