, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Lead Pharmacy Technician with proven track record and success in building strong relationships with patients and colleagues. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Knowledgeable in all facets of pharmacy operations, eager to continue to bring talent and expertise to CVS Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Skills
Equipment Cleaning and Maintenance
Cleaning and Sanitizing
Payment Processing
Medication Documentation
Customer Service
Data Entry
Detail-Oriented
Prescription Refill Fulfillment
Cash Register Operations
Inventory Tracking
Recordkeeping and Documentation
Medication Storage and Labeling
Verbal and Written Communication
Regulatory Compliance
Prescription Order Verification
Relationship Building
Prioritization and Organization
Dispensing Medications
Answering and Routing Calls
Prescription Filling and Labeling
Inventory Management
Patient Profile Setup
Safety Protocols and Risk Management
HIPAA Compliance
Attention to Detail
Time Management
Employee Training
Resolving Complaints
Work History
09/2020 to CurrentLead Certified Pharmacy TechnicianWellstar Health System | Jasper, GA,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Stocked, labeled and inventoried medication to keep accurate records.
Counted, measured, and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
01/2012 to 06/2020Quality Assurance TechnicianKik Custom Products | Denver, CO,
Developed and maintained quality assurance procedure documentation.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Maintained excellent attendance record, consistently arriving to work on time.
Developed and maintained courteous and effective working relationships.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
09/2006 to 12/2012Pharmacy Technician TrainerAscension (System Office) | Round Rock, TX,
Provided immediate and constructive feedback to students individually and as group.
Conducted clinical simulations and provided feedback for each individual student.
Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Evaluated students' competencies through written assignments and examinations.
09/2002 to 12/2006Lead Pharmacy TechnicianCVS Pharmacy | City, STATE,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted, measured, and compounded medications following standard procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Collected co-payments or full payments from customers.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Answered patients' questions and troubleshot prescription issues.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in RX CONNECT to include current information such as medications and insurance details.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Maintained relationships with physicians.
Reviewed medication orders.
Education
Expected in 06/2002High School Diploma | Mary Help of Christians Academy , North Haledon, NJ, GPA:
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