(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Team-minded program director experienced in compiling budgets, weekly management reports and variance reports. Detail-oriented and highly organized individual with excellent decision-making, multitasking and leadership abilities. Motivational leader with quality-driven and innovative approach.


  • Team Building
  • Problem Resolution
  • Organization
  • Process Improvement
  • Team Management
  • Communications
  • Team leadership, training and development
  • Compliance and regulations
  • Budgeting and financial management
  • Documentation and reporting
  • Program management
Education and Training
Purdue University Global Chicago, IL, Expected in 11/2018 Master of Science : Higher Education Administration & Leadership - GPA :
Davidson County Community College Thomasville, NC Expected in 05/2014 Associate of Applied Science : Pharmacy Technology - GPA :
University of Mount Olive Mount Olive, NC Expected in 05/2011 Bachelor of Science : Business Administration-Healthcare Management - GPA :
Wellstar Health System - Lead Certified Pharmacy Technician
Alpharetta, GA, 08/2019 - Current
  • Establish and update patient profiles, including lists of medications and insurance details.
  • Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
  • Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Enter patient and medication information into QS/1 to generate prescription labels.
  • Refill medications, offer insight into over-the-counter products and verify insurance benefits.
  • Work with insurance companies to process claims, resolve problems and obtain payments.
  • Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
  • Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Wayne Community College - Program Director/Instructor of Pharmacy Technology
City, STATE, 11/2010 - 05/2019
  • Oversaw daily operations of the Pharmacy Technology program.
  • Utilized curriculum with life-based approach.
  • Took attendance, graded assignments, and maintained routine student records.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Organized and prepared instructional materials, communications, and reports.
  • Handled all delegated tasks, including committee appointments and college mandatory attendance at events.
  • Provided excellent service and attention to students when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Outlined, implemented and maintained program policies and procedures.
  • Resolved various situations to cultivate strong student relationships.
  • Interacted positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
  • Discussed curriculum changes with division chair to facilitate action plans.
  • Counseled students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
  • Represented college at more than 20+ events within the last year.
  • Attended seminars, workshops and conventions to remain current on educational information and standards.
  • Collaborated with supervisors to examine effectiveness of program and instruction.
Rite Aid - District Trainer/Lead Certified Pharmacy Technician
City, STATE, 12/1997 - 11/2010
  • Initiated new training procedures for internal staff, improving functionality and alleviating redundancy.
  • Attended regional meetings, providing feedback to enhance future performance.
  • Handled all delegated tasks, including selling initiatives and training front-end and back-end staff.
  • Provided excellent service and attention to district staff and employees when face-to-face or through phone conversations.
  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Documented participant attendance, engagement and progress.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

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School Attended

  • Purdue University Global
  • Davidson County Community College
  • University of Mount Olive

Job Titles Held:

  • Lead Certified Pharmacy Technician
  • Program Director/Instructor of Pharmacy Technology
  • District Trainer/Lead Certified Pharmacy Technician


  • Master of Science
  • Associate of Applied Science
  • Bachelor of Science

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