Team-minded program director experienced in compiling budgets, weekly management reports and variance reports. Detail-oriented and highly organized individual with excellent decision-making, multitasking and leadership abilities. Motivational leader with quality-driven and innovative approach.
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Skills
Team Building
Problem Resolution
Organization
Process Improvement
Team Management
Communications
Team leadership, training and development
Compliance and regulations
Budgeting and financial management
Documentation and reporting
Program management
Education and Training
Purdue University GlobalChicago, IL, Expected in 11/2018 – –Master of Science:Higher Education Administration & Leadership - GPA:
Davidson County Community CollegeThomasville, NCExpected in 05/2014 – –Associate of Applied Science:Pharmacy Technology - GPA:
University of Mount OliveMount Olive, NCExpected in 05/2011 – –Bachelor of Science:Business Administration-Healthcare Management - GPA:
Experience
Wellstar Health System - Lead Certified Pharmacy Technician Alpharetta, GA, 08/2019 - Current
Establish and update patient profiles, including lists of medications and insurance details.
Manage inventories, rotated stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
Receive, review, dispense and label over 200 prescriptions in a busy retail pharmacy daily with expert accuracy.
Check medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Enter patient and medication information into QS/1 to generate prescription labels.
Refill medications, offer insight into over-the-counter products and verify insurance benefits.
Work with insurance companies to process claims, resolve problems and obtain payments.
Train pharmacy associates to provide excellent customer service which resulted in higher customer satisfaction.
Assist pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Improve drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Wayne Community College - Program Director/Instructor of Pharmacy Technology City, STATE, 11/2010 - 05/2019
Oversaw daily operations of the Pharmacy Technology program.
Utilized curriculum with life-based approach.
Took attendance, graded assignments, and maintained routine student records.
Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
Organized and prepared instructional materials, communications, and reports.
Handled all delegated tasks, including committee appointments and college mandatory attendance at events.
Provided excellent service and attention to students when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Outlined, implemented and maintained program policies and procedures.
Resolved various situations to cultivate strong student relationships.
Interacted positively with college staff to demonstrate professional conduct expectations of teaching and administrative personnel.
Discussed curriculum changes with division chair to facilitate action plans.
Counseled students on personal, academic, vocational, and behavioral issues and actualized plans to remove obstacles to success.
Represented college at more than 20+ events within the last year.
Attended seminars, workshops and conventions to remain current on educational information and standards.
Collaborated with supervisors to examine effectiveness of program and instruction.
Rite Aid - District Trainer/Lead Certified Pharmacy Technician City, STATE, 12/1997 - 11/2010
Initiated new training procedures for internal staff, improving functionality and alleviating redundancy.
Attended regional meetings, providing feedback to enhance future performance.
Handled all delegated tasks, including selling initiatives and training front-end and back-end staff.
Provided excellent service and attention to district staff and employees when face-to-face or through phone conversations.
Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
Documented participant attendance, engagement and progress.
Proactively identified and solved complex problems related to employee training, management and business direction.
Reduced process gaps by effectively training new hires on best practices and protocols.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
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School Attended
Purdue University Global
Davidson County Community College
University of Mount Olive
Job Titles Held:
Lead Certified Pharmacy Technician
Program Director/Instructor of Pharmacy Technology
District Trainer/Lead Certified Pharmacy Technician
