Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Motivated Certified Medical Assistant with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.
Skills
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Work History
06/2019 to Current Lead Certified Medical Assistant Atlantic Health System | , ,
- Prepared and administered medications to alleviate patient symptoms
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Reported any unusual or urgent circumstances in patients’ condition or environment immediately to provider
- Injections
- Ekg
- Spirometry
- Gathered forms, copied insurance cards ,collect patient information for billing and insurance filing
- Obtained pre- and post-treatment vital signs and weight
- Entered patient, procedure and equipment into computer system
- Prepared initial patient charts for admission
- Assisted physicians in follow-through of care
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared initial patient charts for admission.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Called and faxed pharmacies to submit prescriptions and refills.
10/2016 to 05/2019 Medical Assistant/ Office Administrative Assistant Save-A-Lot | , ,
- Prior authorizations
- Insurance verification
- Scheduling appointments
- Scheduling surgeries for surgical center
- Medical records
- Answering and taking telephone messages
- Making schedules for employees
- Obtained information about patients medical history, drug history, complaints and allergies
- Preformed clerical duties such as scanning, data entry, answering phones
- Calling medications into Pharmacy's
- Maintained clean, healthy and safe environment
- Appeals
- Medical Marijuana Program
- Motor Vehicle Accident Cases
- Workers Compensation Cases
- Botox for Headaches
- Weight Loss
- Toxicology Collector
- Sending Specimens To Laboratory's and Labeling
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Managed over 50 patient calls per day
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Taught patients about medications, procedures and care plan instructions
- Tested and recorded blood glucose levels
11/2015 to 06/2019 Store Manager Spectrum | , ,
- Completed profit and loss performance reports.
- Register
- Returns & Exchanges
- Customer Service
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Interviewed job candidates and made staffing decisions based upon store need, experience .
- Managed 12 employees
- Schedules for employees
- Decorated store for every Holiday
- Switched manikins every 2 to 3 days
- Open and close store
- Register count on every shift change
- Ordered clothing from La Fashion Room
05/2013 to 12/2020 Telemarketer Telepoint Inc. | , ,
- Answered questions with knowledgeable responses.
- Troubleshot any issues and escalated issues to proper department.
- Displayed excellent sales skills and understanding of such skills.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or problem calls to management staff.
- Assisted with training and orientation of new employees.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 1000 outbound and inbound calls per day.
Education
Expected in 2007 High School Diploma | Lindenwold High School, Lindenwold, NJ
Certifications
- Certified Medical Assistant
- Certified Phlebotomist
- Certified EKG Technician
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School Attended
- Lindenwold High School
Job Titles Held:
- Lead Certified Medical Assistant
- Medical Assistant/ Office Administrative Assistant
- Store Manager
- Telemarketer
Degrees
- High School Diploma
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