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Lead Certified Medical Assistant Resume Example

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LEAD CERTIFIED MEDICAL ASSISTANT
Summary

Dedicated and empathetic Certified Medical Assistant offering 23 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • Charting expertise
  • Medical billing
  • Understands medical procedures
  • Documentation procedures expert
  • Inventory and supply management
  • Wound care and irrigation
  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Professional bedside manner
  • Medical terminology knowledge
  • Valid North Carolina driver's license
  • Vital sign monitors
  • Calm and level-headed under duress
  • Quick problem solver
  • CRM
  • Human anatomy and physiology
  • Data entry
  • Patient-handling equipment
  • General housekeeping ability
  • EKG set up and monitoring
  • Stocking supplies
  • Pulmonary function tests (PFTs)
  • First aid
  • Reliable transportation
  • Communicating with patient families
  • Preparing specimens and samples
  • Specimens collection and processing
  • Lab equipment setup
  • Lab equipment calibration
  • Medical terminology
  • Electrocardiography (EKG)
  • Certified in Basic Life Support (BLS)
  • Diagnostic procedures
  • Restocking lab supplies
  • Patient scheduling
  • Phlebotomy
  • Conflict resolution abilities
  • Customer Service
Experience
Company Name | City, StateLead Certified Medical Assistant08/2013 - Current
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Administered rapid tests such as Clia-waived in office to help provider assess conditions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Company Name | City, StateAssistant Clinical Supervisor08/2011 - 08/2013
  • Monitored patient care to promote highest standards of quality and safety.
  • Directed and managed 6 person team of clinical and support personnel.
  • Coordinated weekly work schedules for all department employees.
  • Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Conducted informed consent presentations and maintained documentation.
Company Name | City, StateCertified Medical Assistant08/2007 - 08/2011
Kintegra
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Administered rapid tests such as Clia-waived in office ] to help provider assess conditions.
  • Assessed, documented and monitored vital signs for
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Company Name | City, StateAssistant Clinical Supervisor08/2005 - 08/2007
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Monitored patient care to promote highest standards of quality and safety.
  • Directed and managed 7 person team of clinical and support personnel.
  • Coordinated weekly work schedules for all department employees.
  • Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
  • Conducted informed consent presentations and maintained documentation.
  • Adhered to standards in all areas, including data collection, research protocols and regulatory reporting.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Gardner Webb University | CityBachelor of Science in Health Management06/2011
Gaston College | CityAssociate of Science in Medical Assisting06/1997
Gaston College | CityAssociate of Arts in Jr. Accounting06/1976
Accomplishments
  • Named Employee of the Year, 1999.
  • Trained new staff on past computer system and ABI.
  • Recognized for outstanding customer service.
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Resume Overview

School Attended

  • Gardner Webb University
  • Gaston College

Job Titles Held:

  • Lead Certified Medical Assistant
  • Assistant Clinical Supervisor
  • Certified Medical Assistant

Degrees

  • Bachelor of Science in Health Management
    Associate of Science in Medical Assisting
    Associate of Arts in Jr. Accounting

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