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lead certified medical assistant resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Knowledgeable Certified Medical Assistant with exceptional background of over 18+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills
  • Clinical and Operational Judgement
  • Critical Thinking
  • Multitasking and Prioritization
  • Venipuncture and Phlebotomy
  • Procedure Assistance
  • Proper Sterilization Techniques
  • Medical Billing
  • HIPAA Compliance
  • Documentation Procedures Expert
  • Inventory and Supply Management
  • Medication Administration
  • Treatment Room Preparation
  • Examination Preparation
  • Routine Laboratory Testing
  • Cleaning and Sanitizing
  • Check-In and Check-Out Procedures
  • Appointment Scheduling
  • Coordinating Drug Refills
Experience
Lead Certified Medical Assistant, 07/2012 to Current
Ascension (System Office)Broken Arrow, OK,
  • Supervise, train and coach allergy department team members in a fast paced environment.
  • Performed allergy skin tests and record results for physician review.
  • Mix immunotherapy vials using aseptic protocol.
  • Manage workflow space where allergy injections are given daily..
  • Label and complete lab requisitions using ICD and CPT coding.
  • Conduct insurance verification and pre-certification and pre-authorization for biologic medications such as Xolair, Dupixent and Nucala.
  • Clean and maintain medical equipment following procedures.
  • Schedule patients by collecting clinical information to triage urgent patient needs.
  • Measure vital signs and take medical histories to prepare patients for examination.
  • Relay messages from patients to physicians/NPs about concerns, condition updates or refill requests to facilitate treatment.
  • Respond to patient callbacks and phone-in prescription refill requests.
  • Set up, clean and stock examination rooms with medical supplies needed for injections, testing and mixing immunotherapy.
  • Participate in staff meetings to improve overall patient care and staff satisfaction.
Certified Medical Assistant, 04/2010 to 07/2012
Phoenix Children's HospitalTempe, AZ,
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines during office procedures.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-authorization for outpatient surgeries and medications.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes in both the Bristol, VA and Lebanon, VA offices.
Certified Medical Assistant, 03/2004 to 04/2010
Phoenix Children's HospitalPeoria, AZ,
  • Properly identified patients and obtained consent prior to treatments.
  • Performed laboratory tests, accurately recorded results in patients chart and called critical values to physician.
  • Accessed PICC lines, Hickmans and Port-a-caths using sterile technique.
  • Administered a variety of Oncology/Hematology cell building injections subcutaneously following standard protocols.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.
Education and Training
Associate of Science: Medical Assisting, Expected in 05/2004 to National College of Business And Technology - Bristol, Virginia,
GPA:
High School Diploma: , Expected in 06/2000 to Marion Senior High School - Marion, VA
GPA:
  • Advanced Studies Diploma Recipient

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Resume Overview

School Attended

  • National College of Business And Technology
  • Marion Senior High School

Job Titles Held:

  • Lead Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Associate of Science
  • High School Diploma

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