Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, front office admin, administrative assistant and product consultant.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven.
to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
•Provide leadership, direction and administration of multi-provider, multi-site practice to ensure operational and financial effectiveness.
•Responsible for daily operations of Office and ASC, policy and procedure, implementation and management, as well as collaborating with the Partners in promoting vision, practice goals and philosophy.
•Direct, supervise and coordinate HR activities of Office and ASC, including interviewing, hiring, evaluating, coaching and counseling staff. Maintain and monitor all payroll functions
•Facilitate educational and career development of staff
•Work collaboratively with the team in assuring quality patient care in a cost efficient manner while meeting standards of regulatory agencies (OSHA, HIPAA, CLIA, CMS, AAAHC and other regulatory agencies)
•Review provider and employee schedules, including tracking of provider education and time off
•Analyze and trend organizational data to understand, predict and respond to operational and financial issues.
•Coordinate with Partners to ensure appropriate workflow within the practice and ASC to meet patient needs, growth of the practice and ongoing appropriate staffing levels
•In collaboration with Partners and Team Leaders, develop, implement and manage Practice policies and procedures
•Maintain providers credentialing with hospitals and insurance providers
•Planning and development of processes to improve overall operational and financial functions while ensuring an outstanding patient experience
•Routinely monitors, analyzes and trends levels of patient, physician and employee satisfaction, evaluates results and implements changes as appropriate
•Process/complete patient/insurance refunds/collections of patient and payor accounts
•Ensure accurate completion of disability paperwork and handicap parking permits
•Develop and maintain the annual budgets using QuickBooks
•Create financial reports for all 2 offices and surgery center, including preparing weekly, monthly and quarterly briefings with explanations for all variances using QuickBooks and EHS.
•Research and implement new streams of revenue, including new over the counter products and in-house procedures
•Review monthly financial statements and statistical reports with medical leadership.
•Approve invoices and purchases, monitor expenses, track revenue and information pertinent to affecting the revenue of the practice.
•Revenue Cycle Management. Ensure daily completion of all billing functions of offices and ASC. Oversee the billing team to promote the maximum reimbursement and compliance standards.
•Analyze and trend financial data to improve operational decisions.
•Maintain systems, network administrator, troubleshoot and virus/malware removal, Maintain/ troubleshoot and fix all office equipment
Front Office Admin
•Check-in and check-out of patients
•Scheduled, confirmed, and rescheduled patient appointments and diagnostic testing
•Entered charges, payments and balancing the day transactions in system
•Processed data such as patient demographics and insurance information into EHS
•Recorded and maintain in office stats i.e. no shows, new patients and follow ups
•Obtained insurance verification and authorizations from insurance companies
•Follow up on claim rejections
•Room preparations for physicians
•Assist physicians with in office procedures i.e. ingrown nail procedure, fitting of durable medical equipment and take/process x-rays
•Sterilization of medical instruments used
•Clean and stock rooms, clean and maintain x-ray processor
10/2013 - 10/2015 Notary Public State Of Georgia
Advertising, Budgeting, Business Development, Client Relations, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Payroll, Taxes, Training and development, Reports generation and analysis, File/records maintenance, Microsoft Office, Quick learner, Insurance Verification, Medical Staff Credentialing, EDI, ERA, EMR, ANSI 5010, Camtasia, Snagit, Customer and Employee training, HIPAA compliance training, OSHA compliance training, Payroll, Client Bookkeeping, Medical terminology, ICD9/CPT coding, Electronic billing, Excellent phone skills, communicate effectively,
IT/Software support- Maintain/troubleshoot and update systems, virus and malware removal, Installation/ Maintenance/Networking and Troubleshooting all office equipment, installation and networking of new office equipment.
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