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lead animal care attendant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Devoted Animal Care Attendant with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs. Personable, friendly and solution-oriented with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Critical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Customer Service
  • Work Prioritization
  • Facility Laundry and Cleaning
  • Animal Care
  • Inventory Management
  • Team leadership and coaching
  • Care and handling techniques
  • Leadership experience
Work History
Lead Animal Care Attendant, 05/2014 to Current
Vca Antech, Inc.Glen Rock, PA,
  • Trained new hires for ACA position.
  • Managed team of six employees.
  • Managed ACA inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Preformed blood draws for blood and vaccinations
  • Obtain and record patient case histories, perform laboratory procedures, helped prep animals for surgery.
  • Diligent with detail-oriented tasks
  • Expertise in client communication– able to communicate various medications, diagnostics, and further treatment plans to owners of patients
  • Created and maintained personal relationships with high value clients
  • Strong and proven leadership capabilities
  • Warmly embraces teamwork with enthusiasm
  • Excellent time management and organizational skills to increase productivity
  • Preformed Grooming services when needed as well as sedated shave downs. Bathed animals to maintain wellbeing.
  • Stayed on top of laundry, sweeping and disinfection during slow periods.
  • Observed behavioral changes in animals to detect illness or injury.
  • Restrained animals safely during exams and procedures.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Met with clients to discuss needs, service preferences and special requests.
  • Collected and documented animal weight, size, physical condition and food intake.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Completed animals examinations and recorded pulse, respiration rate and temperature.
Pet Care Associate, 11/2013 to 03/2014
Healthcare Network Of Southwest FloridaGolden Gate, FL,
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Bathed and groomed dogs and cats.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Built and maintained strong client relationships to ensure maximum productivity
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items
  • Kept cages, kennels, play yards and grooming areas neat and clean
Call Center Team Lead, 08/2011 to 02/2013
AEGIS COMMUNICATIONS, Humana InsuranceCity, STATE,
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Directed team of 10 associates handling outbound/ inbound calls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted customers by answering questions and responding to inquiries
Education
High School Diploma: , Expected in 05/2009 to South Grand Prairie High School - Grand Prairie, TX,
GPA:

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Resume Overview

School Attended

  • South Grand Prairie High School

Job Titles Held:

  • Lead Animal Care Attendant
  • Pet Care Associate
  • Call Center Team Lead

Degrees

  • High School Diploma

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