Law Office Assistant Resume Example Company Name

LAW OFFICE ASSISTANT

Summary

Organized Legal Secretary adept at managing multiple high priority tasks. Expert in customer service.

Skills

Experience

Company Name | City, StateLaw Office Assistant10/2018 - Current

Acted as liaison between clients, vendors and attorneys.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Processed and distributed invoices to bill clients.
Assisted in maintaining department attorney personnel files with utmost confidentiality.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Maintained office supplies by checking stocks and placing orders.
Organized and prioritized case loads of 2 attorneys.
Maintained master calendar for client appointments and court appearances.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
Earned good attendance record and built reputation for being on time and ready to work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.

Company Name | City, StateDress Specialist01/2017 - 05/2018

Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.

Company Name | City, StateClaims Specialist03/2012 - 03/2016

Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
Promoted agency products to customers in person, by telephone and in writing.
Investigated and analyzed requirements to improve timeliness of reports to customers.
Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Researched coverage and premium options and supplied clients with best coverage available for individual needs.
Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
Processed applications, payments, corrections, endorsements and cancellations.
Submitted up-to-date activity and production logs to agency management for review.

Company Name | City, StateInventory Specialist01/2004 - 03/2012

Documented production volume, materials consumption and quality issues to keep management well-informed and support proactive planning.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Verified prices and computed totals to complete accurate invoices.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Consulted with department supervisors and teams to evaluate needs and discuss corrective actions for individual concerns.
Utilized tracking systems and documentation to trace cargo on its route.
Secured items and packages for transport to alleviate damage.
Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies.
Maintained accurate log of discrepancies pertaining to damaged packages and identified processes to alleviate losses from lost parcels.
Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
Meticulously maintained records to track adjustments, pallet audits and errors.

Education and Training

Carterville High School | City, StateHigh School Diploma05/2005

John A Logan College | City, StateAssociates in Criminal Justice03/2010

Bryant And Stratton Business College | State

Bryant and Stratton College - Newport News | City, StateSome College (No Degree) in Certificate For Paralegal

Resume Overview

School Attended

Job Titles Held:

Degrees

High School Diploma
Associates in Criminal Justice
Some College (No Degree) in Certificate For Paralegal