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Law Office Assistant Resume Example

Resume Score: 80%

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JJ
LAW OFFICE ASSISTANT
Summary

Organized Legal Secretary adept at managing multiple high priority tasks. Expert in customer service.

Skills
  • Appointment setting
  • Criminal justice research
  • Exceptional communication skills
  • Word processing
  • Administrative support
  • Team building
Experience
Company Name | City, StateLaw Office Assistant10/2018 - Current
  • Acted as liaison between clients, vendors and attorneys.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Processed and distributed invoices to bill clients.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained office supplies by checking stocks and placing orders.
  • Organized and prioritized case loads of 2 attorneys.
  • Maintained master calendar for client appointments and court appearances.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
Company Name | City, StateDress Specialist01/2017 - 05/2018
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
Company Name | City, StateClaims Specialist03/2012 - 03/2016
  • Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Submitted up-to-date activity and production logs to agency management for review.
Company Name | City, StateInventory Specialist01/2004 - 03/2012
  • Documented production volume, materials consumption and quality issues to keep management well-informed and support proactive planning.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Verified prices and computed totals to complete accurate invoices.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Consulted with department supervisors and teams to evaluate needs and discuss corrective actions for individual concerns.
  • Utilized tracking systems and documentation to trace cargo on its route.
  • Secured items and packages for transport to alleviate damage.
  • Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies.
  • Maintained accurate log of discrepancies pertaining to damaged packages and identified processes to alleviate losses from lost parcels.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
Education and Training
Carterville High School | City, StateHigh School Diploma05/2005
  • Major in general studies.
John A Logan College | City, StateAssociates in Criminal Justice03/2010
Bryant And Stratton Business College | State
Bryant and Stratton College - Newport News | City, StateSome College (No Degree) in Certificate For Paralegal
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Carterville High School
  • John A Logan College
  • Bryant And Stratton Business College
  • Bryant and Stratton College - Newport News

Job Titles Held:

  • Law Office Assistant
  • Dress Specialist
  • Claims Specialist
  • Inventory Specialist

Degrees

  • High School Diploma
    Associates in Criminal Justice
    Some College (No Degree) in Certificate For Paralegal

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