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Laundry Worker Resume Example

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LAUNDRY WORKER
Summary

Experienced in customer service and always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 18-year background in Customer Service. Focused on helping team members and customer satisfaction.

Skills
  • Cash drawer balancing
  • Customer-oriented
  • Issue resolution
  • Payment processing
  • Customer greeting
  • Cash handling ability
  • Customer assistance
  • Cash management
  • Coin counting
  • Cash register operation
  • ID verification
  • Product recommendations
  • Hiring and training
  • Merchandise restocking
  • Credit and cash transactions
  • Staff mentoring
Experience
Laundry Worker, J&L Industries, September 2013-CurrentVincent, Ohio

Cleaned and disinfected laundry carts.

  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Used different types of machines, including computer-operated models to complete laundry loads.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Applied specific treatments to handle different types of stains.
  • Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
  • Delivered clean laundry to [Location] to restock.
  • Logged production information to document amount of laundry processed.
  • Folded and stacked items such as sheets, towels and blankets.
  • Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
  • Operated industrial laundry equipment.
  • Separated and sorted dirty laundry.
  • Pressed and ironed clean items.
  • Completed orders for clean linens by working quickly to meet deadlines.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
  • Supervised and trained junior laundry employees.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Adhered to safety practices to decrease laundry-related accidents.
Front Desk Supervisor, Holiday Inn, November 2005-September 2013Marietta, Ohio
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Provided concierge services for guests as needed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Performed balancing of hotel accounts at the end of the day.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Personally addressed and welcomed guests.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Secured guest valuables in main safe or individual boxes.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed all front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cashier, Shift Supervisor, Warren's Plaza IGA, January 2002-November 2005Marietta, Ohio
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Answered and resolved customer questions and concerns.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved customer complaints and reported issues to senior management.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School DiplomaWarren High School, , VincentOHMay 2003
Career DiplomaTravel And Tourism, , , Professional Career Development Institute, , NorcrossGANovember 2007
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Resume Overview

Companies Worked For:

  • J&L Industries
  • Holiday Inn
  • Warren's Plaza IGA

School Attended

  • Warren High School
  • Professional Career Development Institute

Job Titles Held:

  • Laundry Worker
  • Front Desk Supervisor
  • Cashier, Shift Supervisor

Degrees

  • High School Diploma
    Career Diploma

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