Laundry Worker Resume Example
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LAUNDRY WORKER
Summary
Experienced in customer service and always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 18-year background in Customer Service. Focused on helping team members and customer satisfaction.
Skills
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Experience
Laundry Worker, Capital Health Services - The Oaks Of West Kettering, September 2013-CurrentDayton , OH
Cleaned and disinfected laundry carts.
- Collected soiled linens and clothing and delivered clean loads by using carts.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Used different types of machines, including computer-operated models to complete laundry loads.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Applied specific treatments to handle different types of stains.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Delivered clean laundry to [Location] to restock.
- Logged production information to document amount of laundry processed.
- Folded and stacked items such as sheets, towels and blankets.
- Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
- Operated industrial laundry equipment.
- Separated and sorted dirty laundry.
- Pressed and ironed clean items.
- Completed orders for clean linens by working quickly to meet deadlines.
- Inspected laundry for damage or stains to repair or pre-treat.
- Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
- Supervised and trained junior laundry employees.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Adhered to safety practices to decrease laundry-related accidents.
Front Desk Supervisor, Breckenridge Grand Vacations, November 2005-September 2013Breckenridge , CO
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Provided concierge services for guests as needed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations and payments.
- Performed balancing of hotel accounts at the end of the day.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Personally addressed and welcomed guests.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Secured guest valuables in main safe or individual boxes.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Managed all front desk operations for busy high-volume hotel.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cashier, Shift Supervisor, Warren's Plaza IGA, January 2002-November 2005City , STATE
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Assisted store management with meeting standards of service and quality in daily operations.
- Trained new team members in cash register operation, stock procedures and customer service.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Answered and resolved customer questions and concerns.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved customer complaints and reported issues to senior management.
- Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School DiplomaWarren High School, , CityStateMay 2003
Career DiplomaTravel And Tourism, , , Professional Career Development Institute, , CityStateNovember 2007
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Resume Overview
School Attended
- Warren High School
- Professional Career Development Institute
Job Titles Held:
- Laundry Worker
- Front Desk Supervisor
- Cashier, Shift Supervisor
Degrees
- High School Diploma
Career Diploma
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