Seasoned Field Service Manager and Field Service Technician with more than 18 years in commercial dish machine installation and commercial laundry chemical systems. Thrives in a deadline-driven environment. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Aircraft Armament Specialist with more than 9 years in the US Air Force. Successfully trained thousands of airman in properly loading aircraft weaponry safely and reliably.
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Awarded Air Force Commendation Medal with 2 oak leaf clusters
Awarded Air Force Achievement Medal with 1 oak leaf cluster
Awarded Southwest Asia Service Medal with 3 bronze stars.
Awarded unit maintenance professional of the year.
Explained company offerings to promote products and services to clients. Inspected installation sites to determine material requirements. Maintained spare equipment and parts and managed inventory. Supplied technical and customer service support by phone and in person. Installed, maintained and repaired laundry chemical dispensing systems. Routinely inspected machinery and equipment to diagnose malfunctions. Completed all installations ahead of scheduled completion times. Doubled customer base within 1 year.
Trained employees on laundry chemical dispensing systems and commercial dish machine installations, service and repairs. Identified work priorities, coordinated daily, weekly and monthly service schedules. Managed company service vehicle inventories and scheduled maintenance. Reduced and controlled expenses by parts and equipment cost analysis from multiple vendors. Managed equipment and parts inventories for service department.
Developed all weapons loading policies and procedures in accordance with Air Force regulations for all unit assigned weapons. Trained and evaluated squadron lead crews in required weapons loading procedures. Evaluate lead crews in their teaching of established weapons loading procedures and guidelines. Perform quarterly evaluations on all unit assigned weapons load crews for proper standardization and safety practices. Generate certification or decertification documents to assigned unit commanders for unit statistics. Served 6 years in Top Secret assignments within the DOD under the direction of the Secretary of the Air Force. Maintained Top Secret TS/SBI clearance for duration of assignments. Duties performed in this time frame are listed as classified. Deployed to Saudi Arabia for Desert Shield and Desert Storm, assigned as Weapons Load Crew Team Chief with the 33rd Tactical Fighter Wing.
Completed course on Aircraft Armament Systems for F-15 fighter aircraft.
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