Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Laptop Repair Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
  • Excellent problem-solving abilities
  • VPN Security Administration
  • Excellent communication skills
  • Excellent diagnostic skills
  • Laptop repair
  • Desktop assembly and repair
  • AS/400 Security Administration
  • Active Directory Administration
  • Website maintenance
  • Microsoft Word Proficient
  • Microsoft Excel Proficient
  • Hardware and software installation
Work History
2016 to Current
Laptop Repair Technician Panasonic Corporation Of North America San Diego, CA,
  • Diagnosed and repaired IBM Lenovo Thinkpad Laptops.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Repaired and replaced hardware, including LCD, Motherboard, Keyboard, Cables, etc.
  • Researched, troubleshot and resolved complex problems independently.
  • Used ticketing systems to manage and process actions taken.

06/2011 to 11/2015
Wave Flow Planner Asics America Corporation City, STATE,
  • Supervised material flow, storage and global order fulfillment.
  • Established long-term customer relationships through prompt and courteous service.
  • Prioritized work flow throughout the distribution center in order to meet business needs. 
  • Made and clearly communicated key business decisions across the warehouse.

07/1989 to 06/2005
Systems Security Specialist Delta Technology, LLC City, STATE,
  • Created and maintained user accounts.
  • Analyzed information gathered and applied technical solutions for user security issues.
  • Create security rules within the mainframe, Windows, and Remote Access environments.
  • Created Active Directory, NT and Exchange accounts, including shared mailboxes and calendars, distribution lists, and global groups. 
  • Provided second level security problem resolution for both RACF and Active Directory users.

Expected in 2015
Associate of Science: Information Technology Security
Argosy Universuty - 2233 West Dunlap Avenue Phoenix, AZ 85021

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School Attended

  • Argosy Universuty

Job Titles Held:

  • Laptop Repair Technician
  • Wave Flow Planner
  • Systems Security Specialist


  • Associate of Science

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