Laptop Repair Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills
Excellent problem-solving abilities
VPN Security Administration
Excellent communication skills
Excellent diagnostic skills
Laptop repair
Desktop assembly and repair
AS/400 Security Administration
Active Directory Administration
Website maintenance
Microsoft Word Proficient
Microsoft Excel Proficient
Hardware and software installation
Work History
Laptop Repair Technician, 01/2016 to Current Flextronics/Aerotek – 6380 E Holmes Rd, Memphis, TN 38141
Diagnosed and repaired IBM Lenovo Thinkpad Laptops.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Repaired and replaced hardware, including LCD, Motherboard, Keyboard, Cables, etc.
Researched, troubleshot and resolved complex problems independently.
Used ticketing systems to manage and process actions taken.
Wave Flow Planner, 07/2011 to 12/2015 Asics America Corporation – 549 Wingo Rd. Byhalia, MS 38611
Supervised material flow, storage and global order fulfillment.
Established long-term customer relationships through prompt and courteous service.
Prioritized work flow throughout the distribution center in order to meet
business needs.
Made and clearly communicated key
business decisions across the warehouse.
Systems Security Specialist, 08/1989 to 07/2005 Delta Technology, LLC – 1001 International Boulevard Atlanta, GA 30354-1801
Created and maintained user accounts.
Analyzed information gathered and applied technical solutions for user security issues.
Create security rules within the mainframe, Windows, and Remote Access environments.
Created Active Directory, NT and Exchange
accounts, including shared mailboxes and calendars, distribution lists, and
global groups.
Provided second level security problem
resolution for both RACF and Active Directory users.
Education
Associate of Science: Information Technology Security, 2015 Argosy Universuty - 2233 West Dunlap Avenue Phoenix, AZ 85021
