laboratory secretary phlebotomist drug screens resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Organized with 22 years of experience in medical field. Collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Hardworking and reliable Lab secretary/phlebotomist/drug screens with strong ability in phlebotomy and drug screen orientation Offering , phlebotomy and billing. Highly organized, proactive and punctual with team-oriented mentality.

  • Detail-Oriented
  • Critical Thinking
  • Data Entry Software
  • Organization and Time Management
  • Problem-Solving
  • Verbal and Written Communication
  • Epic Systems
  • Customer Service
  • Time Management
  • Equipment Troubleshooting and Maintenance
  • Collecting Patient Specimens and Tests
  • Data Management
  • Scheduling Tests and Procedures
  • Collaboration and Teamwork
  • Computer Proficiency
  • Patient Health Information Access
10/1999 to Current Laboratory Secretary/Phlebotomist/Drug Screens Hyatt Hotels Corp. | Raleigh, NC,
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 20+ employees through supervision, training and coaching on duties and daily operational activities.
  • Initiated training and education programs for supporting healthcare staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
09/1990 to 09/1997 Certified Nursing Assistant Willowcrest Health Services | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
09/1997 to 1999 Certified Physical Therapist Assistant Hillside Retirement Community | City, STATE,
  • Administered simple range of motion exercises.
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Contributed to patient care plan development and monitoring in outpatient setting.
  • Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
Education and Training
Expected in 08/2006 to to | Phelbotomy Illinois Valley Community College, Oglesby, IL GPA:
Expected in 06/1987 to to | Medical Assisting Southwest Vocational , San Diego, CA, GPA:
Expected in 06/1978 to to High School Diploma | Sandwich High School, Sandwich, IL, GPA:

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Resume Overview

School Attended

  • Illinois Valley Community College
  • Southwest Vocational
  • Sandwich High School

Job Titles Held:

  • Laboratory Secretary/Phlebotomist/Drug Screens
  • Certified Nursing Assistant
  • Certified Physical Therapist Assistant


  • High School Diploma

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