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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile

Over 25 years of experience in environmental regulatory compliance and analytical chemistry industry with a consistent record of leadership, quality and exceeding goals. Practiced in developing and leading programs that exceed expectations for throughput, quality, efficiency, safety and customer service. Experienced in strategic planning, project management, quality assurance, data interpretation, environmental regulatory requirements, chemical and radiological safety. Extensive experience working independently and in multi discipline teams. A hands-on leader able to mentor and motivate staff to new levels of performance.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Client account management
  • Employee relations
  • Self-motivated
  • Customer-oriented
  • Regulatory Affairs
Core Accomplishments
  • Raised our job on time success rate by ~25%
  • Our laboratory exceeded budget profit margin by ~$200,000
  • We were a finalist for business unit of the year
  • Personally developed and managed ~$1M in client revenue annually
  • Developed and implemented a broad range radiological safety program for two laboratories
  • Single handedly decommissioned a facility to State of Colorado regulations to release building back to general public use, saving the company thousands in consulting fees
  • Coordinated the chemical safety program for 5 years with no OSHA reportable incidents or near misses
  • Successful local implementation leader for a major laboratory software installation

Professional Experience
10/2012 to 2015
Laboratory Director Als Limited Tampa, FL,

Responsible for supervision of all aspects of a multi-million dollar laboratory; including production, quality assurance, budget and invoicing, health and safety, client relations, technical direction and corporate senior leadership team member.

  • Through teambuilding, emphasizing quality and customer service our multi-million dollar laboratory exceeded budget profit margin by ~$200,000 for FY2013.
  • We were a finalist for TestAmerica's business unit of the year for 2013.
  • With a continued emphasis of efficiency, throughput and meeting the client's needs along with the foundations of the previous year, we eliminated 28 redundant or outdated methods and raised our job on time success rate to greater than 80% for 2014.
03/2009 to 02/2013
Customer Service Manager Westrock Company Rogers, AR,

Responsible for management of the laboratory's client base, supervision of local and virtual project management and sample custodian staff, client conflict resolution, management of client projects, external/internal sales support and continued limited local system maintenance.

  • Applying a "service first" attitude with attention to detail and timely communication, we anticipated client's needs by offering analytical solutions and support.
  • Spearheaded conflict resolution, management of client projects, external/internal sales support, earning long term customer support and loyalty.
05/2001 to 03/2009
Project Manager Colliers International Pleasanton, CA,

Responsible for management of client projects including quotation, set up, coordination of sampling events and analyses, final report production, invoicing, internal sales growth.

  • With the aim of delighting my client's, I became a "team member" through communication, planning and attention to detail resulting in personally developing and managing ~$1M in client revenue annually.
  • Applied teamwork and project management skills to be the local implementation leader for a major laboratory software installation 2004.
02/2000 to 04/2001
Radiation Safety Officer & Project Manager Severn Trent Laboratories City, STATE,

Responsible for radiological health and safety of staff and management of all radioactive material from receipt to disposal as well as management of DOE projects including quoting, set up, sampling event and coordination of analyses, final report production and invoicing.

  • For the protection of our facility and the general public I coordinated all of the stakeholders for radiological health and safety using training, teamwork and explicit standard operating procedures to monitor the staff and management of all radioactive material from receipt to disposal.
  • Utilizing my radiological and project management knowledge and relationships for management of DOE client projects to successful conclusions.
  • We performed significant analytical support for the decontamination and closure of many federal sites including Rocky Flats in Denver, CO.
03/1996 to 01/2000
Radiation Safety Officer, EHS & Project Manager Severn Trent/Core Laboratories City, STATE,
  • Coordinated radiological health and safety using training, teamwork and explicit standard operating procedures to monitor the staff and management of all radioactive material from receipt to disposal
  • Coordinated the chemical safety program for the facility with no OSHA reportable incidents for 5 years
  • Managed client projects from planning, implementation, analysis to successful conclusions
  • We performed significant analytical support for the decontamination and closure of many federal sites including several uranium mine sites in Colorado and New Mexico
  • Decommissioned our facility to State of Colorado regulations to release building back to general public use, saving the company thousands in consulting fees.
06/1987 to 03/1996
Laboratory Supervisor and Analyst Core Laboratories City, STATE,
  • Led a department of chemists analyzing soil, water and other materials for heavy metals as per applicable EPA methodologies with superior quality and accuracy.
Education
Expected in 1986
BS: Geology
Fort Lewis College - Durango, CO
GPA:

Unofficial minor in chemistry.

Expected in 1995
40 hour Certification: Radiation Safety Officer (RSO)
Radiation Safety Associates, Inc. - , CT
GPA:
Skills

attention to detail, budget, coaching, conflict resolution, consulting, client, customer service, customer support, efficiency, innovation, team building, leadership development, managing, materials, materials management, profit, project management, quality, safety, sales support, teamwork, relationship builder

Additional Information

I enjoy reading, running, homebrewing, home remodeling and being active in my church.

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Resume Overview

School Attended

  • Fort Lewis College
  • Radiation Safety Associates, Inc.

Job Titles Held:

  • Laboratory Director
  • Customer Service Manager
  • Project Manager
  • Radiation Safety Officer & Project Manager
  • Radiation Safety Officer, EHS & Project Manager
  • Laboratory Supervisor and Analyst

Degrees

  • BS
  • 40 hour Certification

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