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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.

Skills
  • Patient confidentiality
  • Blood specimen storage
  • Specimen labeling procedures
  • Recording data
  • Venipuncture
  • Medical office administration
  • Time management
  • Infection Control
  • Sample and specimen collection
  • Medical Records Management
  • Staff Management
  • Health education
  • Quality control guidelines
  • Written Communication
  • Interpersonal Communication
  • Good listening skills
  • Reading comprehension
Work History
10/2016 to 10/2020 Lab Assistant Phlebotomist Southcoast Health System | Seekonk, MA,
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Handled insurance verification tasks using Lab Computer and Fax to validate patient insurance information.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
  • Completed Pre Employment Drug Screens to ensure compliance with relevant company
  • Regulations.
01/2006 to 01/2015 Team Lead Phlebotomist Ascension (System Office) | Dalton, GA,
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Handled insurance verification tasks using Lab Computer and Fax to validate patient insurance information.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
06/1998 to 01/2006 Phlebotomy Supervisor Clinical Pathology Laboratory | City, STATE,
  • Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Handled insurance verification tasks using Lab Computer and Fax to validate patient insurance information.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Developed and implemented training processes to achieve high quality of care for all patients.
  • Performed tasks as member of line staff when needed to reduce wait time.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Clinical lab.
  • Upheld all compliance standards and kept team in line with requirements.
  • Interviewed and hired phlebotomists and office personnel for CPL company.
  • Reviewed employee performance and developed improvement plans.
  • Managed effective schedules to cover all department needs.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed team of 98 employees, overseeing hiring, training, and professional growth of employees.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Expected in 09/1977 GED | San Antonio College, San Antonio, TX GPA:
  • Professional development completed in High School Diploma
Expected in 12/1988 | SWSMA, , GPA:
  • Awarded Medical Assistant/Phlebotomy
Expected in 06/1979 Associate of Arts | Pre Nursing Studies San Antonio College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • San Antonio College
  • SWSMA
  • San Antonio College

Job Titles Held:

  • Lab Assistant Phlebotomist
  • Team Lead Phlebotomist
  • Phlebotomy Supervisor

Degrees

  • GED
  • Associate of Arts

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