- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Billing and Coding and working in 24/7 uptime environment.
- Staff education and training
- Microsoft Office Specialist (MOS) Expert
- Account management
- Customer service expert
- Windows 10
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- Business Development
- Adobe and Adobe Flash
- Technical documents comprehension
- Complaint resolution
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KY Board of Drug and Alcohol Support Specialist , 08/2019 to 03/2020
St. Luke's Health System – Boise, ID,
- Coded and entered Clinical information.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Performed client assessments and developed treatment plans.
- Documented client progress in confidential files.
- Listened to patients' concerns, instructed on stress-management techniques, adjustment strategies for life changes, how to live normal lives and ways to improve relationships.
- Observed over 20 individuals and groups to assess, evaluate and predict behaviors.
- Met regularly with other counselors to assess individual cases and coordinate counseling services.
- Provided clients with recommendations to community resources.
- Consulted with patients on issues pertaining to relationship issues, substance abuse, career and other problems.
- Offered individual outpatient therapy to adult clients with wide range of psychological problems, including depression, anxiety, substance abuse, physical and sexual traumas and psychotic disorders.
- Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
- Scheduled, organized and delivered comprehensive presentations on effective treatment of depression, anxiety, anger and cognitive-behavioral skills to manage negative emotions.
- Came up with treatment plans for patients.
- Maintained long-term relationships with clients.
Pharmacy Technician, 08/2018 to 05/2019
Corner Drug – City, STATE,
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Set up and modified patient profiles in the system to include current information such as medications and insurance details.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Processed incoming drug orders.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated instructions to patients or caregivers.
- Prepared bills for insurance companies.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted and labeled prescriptions with correct item and quantity.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Assisted pharmacist by filling prescriptions for 100 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Office Manger , 06/2017 to 08/2018
Kentucky Addiction Centers LLC – City, STATE,
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Compared vendor prices and negotiated for optimal savings.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Performed billing, collection and reporting functions for office generating over $Number annually.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Arranged corporate and office conferences for company employees and guests.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled all incoming business and client requests for information.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Sourced vendors for special project needs and negotiated contracts.
- Recruited and hired qualified candidates for vacant and new positions.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Received, screened and routed incoming calls.
- Created reports and presentations.
- Maintained computer and physical filing systems.
Associate Of Business Administration: Business Administration And Management, Expected in 08/2021
Bluegrass Community And Technical College - Lexington, KY
GPA:
Certified Professional Coder: Certification CPC , Expected in 10/2020
Quality Medical Solutions - Wallingford, KY,
GPA:
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