Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Billing and Coding and working in 24/7 uptime environment.

  • Staff education and training
  • Microsoft Office Specialist (MOS) Expert
  • Account management
  • Customer service expert
  • Windows 10
  • Business Development
  • Adobe and Adobe Flash
  • Technical documents comprehension
  • Complaint resolution
Work History
KY Board of Drug and Alcohol Support Specialist , 08/2019 to 03/2020
St. Luke's Health SystemBoise, ID,
  • Coded and entered Clinical information.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Performed client assessments and developed treatment plans.
  • Documented client progress in confidential files.
  • Listened to patients' concerns, instructed on stress-management techniques, adjustment strategies for life changes, how to live normal lives and ways to improve relationships.
  • Observed over 20 individuals and groups to assess, evaluate and predict behaviors.
  • Met regularly with other counselors to assess individual cases and coordinate counseling services.
  • Provided clients with recommendations to community resources.
  • Consulted with patients on issues pertaining to relationship issues, substance abuse, career and other problems.
  • Offered individual outpatient therapy to adult clients with wide range of psychological problems, including depression, anxiety, substance abuse, physical and sexual traumas and psychotic disorders.
  • Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
  • Scheduled, organized and delivered comprehensive presentations on effective treatment of depression, anxiety, anger and cognitive-behavioral skills to manage negative emotions.
  • Came up with treatment plans for patients.
  • Maintained long-term relationships with clients.
Pharmacy Technician, 08/2018 to 05/2019
Corner DrugCity, STATE,
  • Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Consulted with insurance company representatives to complete claims
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Set up and modified patient profiles in the system to include current information such as medications and insurance details.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Processed incoming drug orders.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated instructions to patients or caregivers.
  • Prepared bills for insurance companies.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Assisted pharmacist by filling prescriptions for 100 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Office Manger , 06/2017 to 08/2018
Kentucky Addiction Centers LLCCity, STATE,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Performed billing, collection and reporting functions for office generating over $Number annually.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Arranged corporate and office conferences for company employees and guests.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Sourced vendors for special project needs and negotiated contracts.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Received, screened and routed incoming calls.
  • Created reports and presentations.
  • Maintained computer and physical filing systems.
Associate Of Business Administration: Business Administration And Management, Expected in 08/2021
Bluegrass Community And Technical College - Lexington, KY
Certified Professional Coder: Certification CPC , Expected in 10/2020
Quality Medical Solutions - Wallingford, KY,

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School Attended

  • Bluegrass Community And Technical College
  • Quality Medical Solutions

Job Titles Held:

  • KY Board of Drug and Alcohol Support Specialist
  • Pharmacy Technician
  • Office Manger


  • Associate Of Business Administration
  • Certified Professional Coder

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