Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Billing and Coding and working in 24/7 uptime environment.
Skills
Staff education and training
Microsoft Office Specialist (MOS) Expert
Account management
Customer service expert
Windows 10
Business Development
Adobe and Adobe Flash
Technical documents comprehension
Complaint resolution
Work History
KY Board of Drug and Alcohol Support Specialist , 08/2019 to 03/2020 St. Luke's Health System – Boise, ID,
Coded and entered Clinical information.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Performed client assessments and developed treatment plans.
Documented client progress in confidential files.
Listened to patients' concerns, instructed on stress-management techniques, adjustment strategies for life changes, how to live normal lives and ways to improve relationships.
Observed over 20 individuals and groups to assess, evaluate and predict behaviors.
Met regularly with other counselors to assess individual cases and coordinate counseling services.
Provided clients with recommendations to community resources.
Consulted with patients on issues pertaining to relationship issues, substance abuse, career and other problems.
Offered individual outpatient therapy to adult clients with wide range of psychological problems, including depression, anxiety, substance abuse, physical and sexual traumas and psychotic disorders.
Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
Scheduled, organized and delivered comprehensive presentations on effective treatment of depression, anxiety, anger and cognitive-behavioral skills to manage negative emotions.
Came up with treatment plans for patients.
Maintained long-term relationships with clients.
Pharmacy Technician, 08/2018 to 05/2019 Corner Drug – City, STATE,
Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Consulted with insurance company representatives to complete claims
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Stocked, labeled and inventoried medication to keep accurate records.
Set up and modified patient profiles in the system to include current information such as medications and insurance details.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Reviewed and verified customer information and insurance provider information.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Processed incoming drug orders.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Counted, measured, and compounded medications following standard procedures.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Communicated instructions to patients or caregivers.
Prepared bills for insurance companies.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Counted and labeled prescriptions with correct item and quantity.
Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
Assisted pharmacist by filling prescriptions for 100 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Office Manger , 06/2017 to 08/2018 Kentucky Addiction Centers LLC – City, STATE,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Compared vendor prices and negotiated for optimal savings.
Provided complete meeting support, including materials preparation and notes or minute taking.
Improved office operations by automating client correspondence, record tracking and data communications.
Performed billing, collection and reporting functions for office generating over $Number annually.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Arranged corporate and office conferences for company employees and guests.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Handled all incoming business and client requests for information.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Sourced vendors for special project needs and negotiated contracts.
Recruited and hired qualified candidates for vacant and new positions.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Solved problems timely and effectively, ensuring customer satisfaction.
Received, screened and routed incoming calls.
Created reports and presentations.
Maintained computer and physical filing systems.
Education
Associate Of Business Administration: Business Administration And Management, Expected in 08/2021 Bluegrass Community And Technical College - Lexington, KY GPA:
Certified Professional Coder: Certification CPC , Expected in 10/2020 Quality Medical Solutions - Wallingford, KY, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
