LiveCareer-Resume

knowledge technician resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Attention to Detail
  • Troubleshooting and Diagnosis
  • Preventative Maintenance
  • Complex Repairs
  • Customer Service
  • Problem-Solving
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Documentation and Reporting
  • Works Well Under Pressure
  • Equipment Maintenance
  • Issue Resolution
  • System Tests
  • Customer Interaction
  • Document Preparation
  • Multitasking and Organization
  • Help Desk Support
  • Customer Service Support
  • Technical Troubleshooting
  • Issue and Resolution Tracking
  • Multitasking and Prioritization
  • Computer Diagnostics
  • Organizational Skills
  • Tracking and Documentation
  • Hardware and Software Repair
  • Troubleshooting Network Issues
Education and Training
University of Maryland Global Campus College Park, MD, Expected in 07/2024 Bachelor of Science : Information Systems - GPA :
Anne Arundel Community College Arnold, MD Expected in 09/2019 Associate of Applied Science : Information Systems - GPA :
Northeast Senior High School Pasadena, MD Expected in 06/2015 High School Diploma : - GPA :
Certifications
  • CompTIA Security + Certification Achieved July 2021 Exam 501
Experience
Criterion Systems - Knowledge Technician
Las Vegas, NV, 03/2022 - Current
  • Conceive, write, edit and proofread product and project communications including end-user communications, marketing releases and stories, technical and instructional documents, digital and website content, presentations, other communications related to integrated strategic communication plans
  • Communicate with document authors during the writing and editing process and work with technical staff to research and review documentation
  • Advance communication processes, guidelines and standard procedures including document management, review and approval processes and quality control
  • Create technical instructional documents in a clear and concise manner
  • Assist Knowledge Base Coordinator in reviewing and updating technical documentation used by Service Desk Operators
  • Review and upload knowledge base articles to Service Central Learn and utilize Service Central to track knowledge base performance, trends, and reporting
  • Develop documentation for review and approval by technical specialists and management ensuring that final documents meet applicable contract requirements and government regulations
  • Ensure documents meet editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style including 508 compliance
  • Surge into Tier 1 help desk as needed by management
Bank Of America Corporation - Helpdesk Technician
Vernon Hills, IL, 08/2020 - 03/2022
  • Installs, modifies, and repairs computer hardware and software using remote access tools
  • Provides end-user software and hardware troubleshooting
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Administers e-mail, Microsoft office, etc
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Maintains current knowledge of relevant technology as assigned
  • May coach and provide guidance to less-experienced professionals
Cityblock - Correspondence Manager
Bristol, CT, 11/2019 - 08/2020
  • Managed MVA's incoming and outgoing correspondence for the Administrator and the Governor of Maryland
  • Created MVA's correspondence database
  • Created all responses to incoming correspondence
  • Coordinated with the chain of command including the Director of OPR, Chief of Staff, and the administrator
  • Managed 4 employees including approving timesheets, and daily tasks
Genuine Parts Company - PIA Coordinator
Dallas, TX, 08/2018 - 11/2019
  • Managed all incoming PIA requests to the Secretary of transportation
  • Followed polices involving the PIA process which included writing letters to the requester for the PIA manager to handle
  • Assisted in the management of the PIA database, calculating the estimated cost and final cost per request.
Maryland Department Of Transportation - Executive Assistant
City, STATE, 12/2017 - 08/2018
  • Directly assisted the deputy secretaries of transportation in scheduling, conferences, and daily tasks
  • Handling confidential information, managing 2 calendars, organizing all meetings and conferences needed
  • Communication skills with higher authority
Maryland Department Of Transportation - Secretary's Correspondence Manager
City, STATE, 05/2017 - 12/2017
  • Managed all correspondence HQs for all incoming and outgoing correspondence for the Secretary of Transportation as well as the Governor of Maryland
  • Managed an entire correspondence database, oversaw 7 other sub-agencies, created reports based on what was expected of the Secretary and Governor
Maryland Department Of Transportation - Office Clerk
City, STATE, 05/2016 - 05/2017
  • Assisted the correspondence manager for HQs for all incoming and outgoing correspondence for the Secretary of Transportation as well as the Governor of Maryland
  • Learned correspondence database front line and back line, basic letter format and grammar
  • Point of Sales
Kohl's Department Store - Point of Sale Associate
City, STATE, 03/2015 - 07/2016
  • Engage and connect with customers by providing excellent customer service through their hospitality mentality approach
  • Offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently to drive sales
  • Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program
  • Drive sales by providing an inspiring environment that motivates customers to add to their basket
  • Build trust to solve the customer shopping needs

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Maryland Global Campus
  • Anne Arundel Community College
  • Northeast Senior High School

Job Titles Held:

  • Knowledge Technician
  • Helpdesk Technician
  • Correspondence Manager
  • PIA Coordinator
  • Executive Assistant
  • Secretary's Correspondence Manager
  • Office Clerk
  • Point of Sale Associate

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: