knowledge operations manager resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dynamic and results-driven NCO with high integrity, strong work ethic, and exemplary skills in customer service and sales. Focused professional, yet enthusiastic team player with engaging personality and service-driven background. Trained in operations management and administrative support offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of customer coaching and mentoring.

  • Microsoft Office expertise
  • Sales background
  • Customer service
  • Goal Tracking
  • Sound judgment
  • Self-motivated
  • Schedule management
  • Planning and Organizing
  • Time-Management
  • Supervision and training
  • Customer retention
  • Product promotions
  • Clear Communication
  • Superior attention to detail
  • Conflict resolution
  • Recordkeeping and bookkeeping
Education and Training
NCO Acadamy , Expected in 04/2021 Professional Military Education : - GPA :
Aveda Institute Provo, UT, Expected in 10/2015 : Master Esthetics - GPA :
Aveda Institute Provo, UT, Expected in 06/2015 Certification : Cosmetology - GPA :
Airmen Leadership School Eielson Air Force Base, AK, Expected in 03/2014 Professional Military Education : - GPA :
Knowledge Management Technical Training Keesler Air Force Base, Expected in 05/2011 Professional Military Education : - GPA :
Personnel Technical Training Keesler Air Force Base, Expected in 06/2009 Professional Military Education : - GPA :
IT Fundamentals Keesler Air Force Base, Expected in 05/2011 Professional Military Education : - GPA :
North Pole High School North Pole, AK Expected in 05/2008 High School Diploma : - GPA :
Omni Hotels - Knowledge Operations Manager
Los Angeles, CA, 11/2020 - Current
  • Wing Pubs/Forms Manager; Works closely with OPRs to ensure timely publication or recession of Wing Publications.
  • Privacy Act & FOIA Manager; Enforces AF policies at Wing/ liaison for reporting PII breaches to NGB & educates Wing to prevent incidents.
  • Wing SharePoint Admin; manages security groups/coordinates with units to build collaboration sites for executing mission objectives.
  • Drive both internal & external training/education strategy from actual in person, video, self-learning, and external certification programs.
  • Demonstrates leadership by making improvements to work processes and helping to train others on workflow management.
  • Collect feedback from organizations; allowing influence for future research towards process improvements towards areas of concern.
  • Exceptional at juggling multiple projects & tasks while ensuring attention to detail w/ clear understanding of project intention & timely delivery.
Air National Guard - Commander Support Admin
City, STATE, 05/2019 - 11/2020
  • Prepared/processed administrative support actions relating to unit programs such as fitness, discipline, awards, and evaluations.
  • Assisted leadership with planning, coordinating, and carrying out AF ceremonies such as retirements, enlistments and reenlistment's.
  • Reduced PII incidents and regained continuity of organizational records; restructured 8k+ official and collaborative AF records.
  • Orders Specialist; worked with aircrew to process 4.5k+ AROWS orders & 75+ travel vouchers, greatly reducing misuse of gov't funds.
  • Natural Leader; Key player in Global Thunder exercise, conducted 100% accountability and directed Group Control Center Operation.
  • Detail oriented: Drafted and ensured Tongue and Quill accuracy for unit level appointment letters. Reviewed memorandums, slide decks, and decorations for accuracy.
Aveda Salon And Spa - Cosmetologist
City, STATE, 06/2016 - 05/2019
  • Built substantial client base from ground up in new state, met with new clients, provided successful consultations detailing expectations for results.
  • Promptly & positively engaged with clients delivering memorable customer experience; provided information & scheduled appointments
  • Maintained professional approachable appearance through streamlined uniform and clean/tidy hair and makeup guidelines.
  • Implemented sanitary work environment standard prior to each client arrival to protect customers and staff from infection.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Awarded for outstanding salon and interpersonal skills, selected to prep models for Barcelona magazine photoshoot in Spain.
  • Assisted in maintaining inventory, ordering product, updating computer systems; coordinated sales events and promotions.
  • Maintained relationships with 30 long-term clients while handling up to 4-8 walk-in appointments daily.
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.

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Resume Overview

School Attended

  • NCO Acadamy
  • Aveda Institute
  • Aveda Institute
  • Airmen Leadership School
  • Knowledge Management Technical Training
  • Personnel Technical Training
  • IT Fundamentals
  • North Pole High School

Job Titles Held:

  • Knowledge Operations Manager
  • Commander Support Admin
  • Cosmetologist


  • Professional Military Education
  • Certification
  • Professional Military Education
  • Professional Military Education
  • Professional Military Education
  • Professional Military Education
  • High School Diploma

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