LiveCareer-Resume

knowledge operations manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic and results-driven NCO with high integrity, strong work ethic, and exemplary skills in customer service and sales. Focused professional, yet enthusiastic team player with engaging personality and service-driven background. Trained in operations management and administrative support offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of customer coaching and mentoring.

Skills
  • Microsoft Office expertise
  • Sales background
  • Customer service
  • Goal Tracking
  • Sound judgment
  • Self-motivated
  • Schedule management
  • Planning and Organizing
  • Time-Management
  • Supervision and training
  • Customer retention
  • Product promotions
  • Clear Communication
  • Superior attention to detail
  • Conflict resolution
  • Recordkeeping and bookkeeping
Education and Training
NCO Acadamy , Expected in 04/2021 Professional Military Education : - GPA :
Aveda Institute Provo, UT, Expected in 10/2015 : Master Esthetics - GPA :
Aveda Institute Provo, UT, Expected in 06/2015 Certification : Cosmetology - GPA :
Airmen Leadership School Eielson Air Force Base, AK, Expected in 03/2014 Professional Military Education : - GPA :
Knowledge Management Technical Training Keesler Air Force Base, Expected in 05/2011 Professional Military Education : - GPA :
Personnel Technical Training Keesler Air Force Base, Expected in 06/2009 Professional Military Education : - GPA :
IT Fundamentals Keesler Air Force Base, Expected in 05/2011 Professional Military Education : - GPA :
North Pole High School North Pole, AK Expected in 05/2008 High School Diploma : - GPA :
Experience
Omni Hotels - Knowledge Operations Manager
Los Angeles, CA, 11/2020 - Current
  • Wing Pubs/Forms Manager; Works closely with OPRs to ensure timely publication or recession of Wing Publications.
  • Privacy Act & FOIA Manager; Enforces AF policies at Wing/ liaison for reporting PII breaches to NGB & educates Wing to prevent incidents.
  • Wing SharePoint Admin; manages security groups/coordinates with units to build collaboration sites for executing mission objectives.
  • Drive both internal & external training/education strategy from actual in person, video, self-learning, and external certification programs.
  • Demonstrates leadership by making improvements to work processes and helping to train others on workflow management.
  • Collect feedback from organizations; allowing influence for future research towards process improvements towards areas of concern.
  • Exceptional at juggling multiple projects & tasks while ensuring attention to detail w/ clear understanding of project intention & timely delivery.
Air National Guard - Commander Support Admin
City, STATE, 05/2019 - 11/2020
  • Prepared/processed administrative support actions relating to unit programs such as fitness, discipline, awards, and evaluations.
  • Assisted leadership with planning, coordinating, and carrying out AF ceremonies such as retirements, enlistments and reenlistment's.
  • Reduced PII incidents and regained continuity of organizational records; restructured 8k+ official and collaborative AF records.
  • Orders Specialist; worked with aircrew to process 4.5k+ AROWS orders & 75+ travel vouchers, greatly reducing misuse of gov't funds.
  • Natural Leader; Key player in Global Thunder exercise, conducted 100% accountability and directed Group Control Center Operation.
  • Detail oriented: Drafted and ensured Tongue and Quill accuracy for unit level appointment letters. Reviewed memorandums, slide decks, and decorations for accuracy.
Aveda Salon And Spa - Cosmetologist
City, STATE, 06/2016 - 05/2019
  • Built substantial client base from ground up in new state, met with new clients, provided successful consultations detailing expectations for results.
  • Promptly & positively engaged with clients delivering memorable customer experience; provided information & scheduled appointments
  • Maintained professional approachable appearance through streamlined uniform and clean/tidy hair and makeup guidelines.
  • Implemented sanitary work environment standard prior to each client arrival to protect customers and staff from infection.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Awarded for outstanding salon and interpersonal skills, selected to prep models for Barcelona magazine photoshoot in Spain.
  • Assisted in maintaining inventory, ordering product, updating computer systems; coordinated sales events and promotions.
  • Maintained relationships with 30 long-term clients while handling up to 4-8 walk-in appointments daily.
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • NCO Acadamy
  • Aveda Institute
  • Aveda Institute
  • Airmen Leadership School
  • Knowledge Management Technical Training
  • Personnel Technical Training
  • IT Fundamentals
  • North Pole High School

Job Titles Held:

  • Knowledge Operations Manager
  • Commander Support Admin
  • Cosmetologist

Degrees

  • Professional Military Education
  • Certification
  • Professional Military Education
  • Professional Military Education
  • Professional Military Education
  • Professional Military Education
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: