Knowledge Operations Manager Resume Example Company Name

KNOWLEDGE OPERATIONS MANAGER

Summary

Positive, upbeat, well rounded professional brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Issue and conflict resolution
Data management
Computer skills
Teambuilding
First Aid/CPR
Project planning
Shipping and receiving
Materials handling and transport
Warehouse operations
Pallet jacks

Forklifts
Time management
Microsoft Outlook
Able to lift and carry 80 lbs.
Medication management
Behavior redirection
Meal preparation
Proper phone etiquette
Administrative support specialist

Experience

Company Name | City, StateKnowledge Operations Manager01/2008 - Current

Management System software program.
Receives, stores, and retrieves wing organization's inactive records to include.
0Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Company Name | City, StateWarehouse Associate05/2017 - 04/2020

Utilized pallet jacks to move items to and from different warehouse locations.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Recognized defective material and reported issues to management resolution.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Sustained safety protocol with 11% incident rate by monitoring usage of equipment and materials.
Contributed ideas on ways to improve or optimize warehousing procedures.

Company Name | City, StateTechnical Support Representative01/2015 - 04/2017

Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Provided real-time support to everyday users of Satellite and Internet services.
Processed average of 360 inbound and outbound technical support calls a day.
Resolved record-breaking backlog of support tickets following major system malfunction within 72hrs following.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Assessed technical and Billing issues to determine appropriate troubleshooting methods for remediation.
Created new accounts, reset passwords and configured access to servers and file management software for users.
Up-sold additional technical and Satellite services to new and existing accounts, resulting in 78% increase in sales revenue.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support resulting in a reported 89% Custom Satisfaction.
Identified opportunities to upsell technical products and services, boosting revenues by 68% to existing accounts.

Company Name | City, StatePersonal Care Assistant12/2012 - 04/2015

Helped clients maintain daily living standards by assisting with personal hygiene needs.
Transported clients to complete required tasks such as medical appointments and grocery shopping.
Monitored vital signs and medication use, documenting variances and concerning responses.
Recorded client status progress and challenges in logbooks and reports.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Worked with supervisory medical staff to review cases and improve care.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Built strong and trusting rapport with clients and loved ones.

Education and Training

Southern University of New Orleans | City, StateSome College (No Degree) in IT Communications

Community College Of The Air Force, Delgado Community College | City, StateTrade in Information Manager

Resume Overview

School Attended

Southern University of New Orleans
Community College Of The Air Force, Delgado Community College

Job Titles Held:

Knowledge Operations Manager
Warehouse Associate
Technical Support Representative
Personal Care Assistant

Degrees

Some College (No Degree) in IT Communications
Trade in Information Manager

Knowledge Operations Manager Resume Example

Resume Score: 80%

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