IT support specialist with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
Strong communication skills
Managing tight deadlines
Windows Server 2003
Microsoft Exchange 2010
UNIX system performance monitoring
Consistently received a 100% rate of customer satisfaction.
Oversaw a decrease in average daily Help Desk tickets by 30%.
Knowledge Operations Management December 2008 to CurrentCompany Name － City, State
Provide Information Management (IM) support by assisting the support staff with a range of tasks including records management, administrative communications, information flow including processing, controlling, and distributing mail, publishing management, and workshop management
Responsible for overall administration, management, and life cycle of information and control of information resources including technical refresh of automated data processing equipment
Develop and implement web sites and pages, and manage and assist others in content management of the same.
Prepared registered and certified mail for dispatch.
Reviewed and edited correspondence prior to release and submission for signature.
Established mail delivery routes and managed distribution process.
Logged and filed classified documents.
Sales Associate May 2007 to September 2012Company Name － City, State
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Administered all point of sale opening and closing procedures.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
IT Support Specialist I October 2013 to CurrentCompany Name － City, State
Manage hardware and software, perform configuration, management, and initial diagnostics of information systems, and coordinate and document information systems repairs
Monitor and manage information system security programs
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Oversee the daily performance of computer systems
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
Modify and customize commercial programs for internal needs
Answered user inquiries regarding computer software and hardware operation.
Developed training materials and procedures.
High School Diploma : 2008Long Beach High School － City, State, USHigh school diploma
Associate of Applied Science : Computer Networking, 2014Mississippi Gulf Coast Community College － City, State, US
Experience lab time configuring Cisco 1841, 2400 ME series routers and Cisco Catalyst 3560-X series switches
Skills in implementing EIGRP, OSPF, RIPV1, RIPV2, VTP, and STP protocols via command line
Created Cat-5 ethernet cables in order to connect each device utilized within lab
Experience with network administration using Windows and Linux
Create and delete user accounts on Windows Server 2008
Configuring, managing, and troubleshooting resource access
Configuring Windows Server 2008 printing
Configuring and managing data storage Managing Windows Server 2008 network services
Configuring remote access services Performed and implemented basic security principle protocols necessary to secure network
Experience with establishing Point-to-Point connections Basic knowledge on implementing Frame Relay protocols
Configuring ACLs to control traffic into and out of a network
Develops site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.
Information Systems Updates courses
Software Design courses
Computer System Architecture courses
Systems Administration coursework
Secure Computer Networking webinar
HTML, PL,SQL and ASP courses
Coursework in Computer Networking and Information Technology
Client Server, Client Support, Configuration, Backup Management, Diagnostics, Documentation, End User Support, Email, Hardware, Help Desk, HTML5, installation, Internet, iPhone, Linux, Java, Microsoft Office, Support, Systems Administration, Troubleshooting, Unix, Web Page Design, Windows, Word Processing, Implementation, Communication
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Long Beach High School
Mississippi Gulf Coast Community College
Job Titles Held:
Knowledge Operations Management
IT Support Specialist I
High School Diploma : 2008 Associate of Applied Science : Computer Networking , 2014
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