Shift lead (1 year), videography (8 years), Bar back (2 years), Photography (3 years), good customer service, goal
Oriented (5 years), Team Management (1 year)
June 2017 to June 2019
05/2015 - CurrentKoinonia Conference GroundsWatsonville, CA
I was the head supervisor of the kitchen.
Serving guests meals, handling hot food, providing for any need a guest may have in the dining room.
Keeping dining room clean and tidy.
Oversaw food preparation, production and presentation according to quality standards.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Managed kitchen staff team of 8 and assigned various stages of food production.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Supervised team of 8 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
11/2015 - 12/2017Black Angus Steak HouseBrentwood, CA
Busser/Bar Back. Trainer
Prepares dining room for Guests by cleaning and clothing tables; setting condiments, napkins, service plates, and utensils.
Protects establishment and Guests by adhering to sanitation and safety policies.
Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; Maintains table setting by; replenishing utensils; refilling water glasses; being alert to guests spills or other special needs.
Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.
Participating in staff training opportunities.
Training new coming Bussers.
Bar Back: Talk with Guests pour beer, and wine for the Guests.
Help the bartenders with refilling ice wells, Running their food, restocking beer and wine, Cleaning bar top, mopping and sweeping at the end of the night.
Keeping the Bar neat and tidy Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Increased productivity by working quickly, helping other bussers and looking for ways to improve.
Monitored customer movements and quickly cleared empty tables for future customers.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Removed trash, spills and trays to keep areas clean and professionally organized.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Resolved various customer issues quickly to increase customer satisfaction.
Consistently went above and beyond expectations by helping with Serving and cleaning to support teammates and provide customer service.
Collaborated with restaurant staff, including management and Servers on meeting needs and satisfying customer requests.
Led team in carrying out day-to-day tasks with customer service program in mind.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Applied proactive and resourceful nature to create pleasant guest experiences.
Stocked displays with new and transferred merchandise.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Greeted guests with friendliness and professionalism.
Managed inventory of dining room products, including condiments, linens and flatware.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
08/2018 - 08/2019Cornerstone Fellowship ChurchLivermore, CA
Video Production Intern
Worked on 50+ projects by shooting and editing videos.
Cataloged the Church's department's video library, making sure all information was carefully categorized.
Reviewed captured video to ensure and maintain digital integrity.
Assessed scripts and made changes as directed by Directors, or Pastors.
Implemented logistics for shoots and video equipment.