Award-winning kitchen designer at The Home Depot, and top performer in sales with a creative edge that set my designs apart from others in the industry. Continuously keeping up with trends, sales goals, metrics, and most importantly, close attention to detail and maintaining a very close and intuitive relationship with customers and vendors. I believe intuition, knowledge, respect, structure, and strategy are the key points to a successful design and sales relationship. Following the process, while creating a human approach for each individual has made me successful in sales, as well accomplishing beautiful designs.
Exceptional interpersonal skills
Top 100 for national Sales Associate of the Year at The Home Depot in 2016
Expert in cabinet and countertop products
Organized and meticulous
Excellent knowledge in 20/20 design software
Able to take on multiple projects and maintain world class customer service
Analytical problem solver, with an ability to execute creative solutions
During my career as a kitchen designer at The Home Depot, I quickly became recognized in the company as an all-star. I received a yearly all-star award and bonus for top sales consistently 3 years in a row which recognizes the top 20 associates in each store out of 130+ associates.
Expanded kitchen sales a half million in my first year, and up to almost 2 million this past year in 2016.
Implemented sales strategies within the showroom to triple average kitchen price by listening, recommending, and up selling to provide the best product to the customer. I hosted customer events to put our business in the forefront and create meaningful relationships.
Worked closely and efficiently with contractors and high end home owners to expand our business and volume.
Focused on key factors to insure repeat business from pro customers and nurtured excellent relationships, which drove sales an additional 2% year after year.
Consistently met and exceeded all sales and metric goals leading to special recognition at a national level in The Home Depot. Weekly performance report card showed 70% consistently performing over goal and metrics.
Consistently named employee of the month for sales specialty associates in kitchen design at The Home Depot, and awarded the coveted embroidered apron for regional sales excellence.
06/2012 to Current
Kitchen designerHome Depot － Montrose, Thornton, CO
Lead kitchen designer and trainer for the Montrose Home depot. Responsibilities include completing designs quickly and accurately, while delivering the best possible customer service. Growing the kitchen business and expanding sales, while maintaining showroom including samples, literature, contacting vendors for repairs, and updating all reports and specs. Double checking other designers for accuracy and errors. Cultivating meaningful relationships with customers and vendors, as well as peers and coworkers. Responsible for all aspects of the showroom as a department. Implemented strategies and coordinated workshops to drive sales. Mastered knowledge in cabinetry and countertops including box construction, installation, trends, applications, and upscale designs. Thorough knowledge in NKBA guidelines in kitchen and bathroom planning.
01/2000 to 01/2012
Restaurant and Hospitality Management
Restaurant management and hospitality.
Ran crews of up to 10 severs and handled all customer concerns. Managed shifts, expedited smooth flow in the dining room, trained all staff, responsible for closing reports and cash handling as well as human resource duties. Hired Servers, and bartenders. Acquired all safe handling certificates, and enforced rules and regulations of the health department. Attended customer service workshops lead by Eric Weiss, who trained staff for the White House, Oprah, and many 5 star resorts.
Education and Training
Associate of Arts: Libral ArtsCuesta College － San Luis Obispo, CA, USA
Intensive classes in 20/20, kitchen design, selling kitchens, and over 100 hours of NKBA accredited courses