Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Creative, responsible, self-directed and consistent personality.
Flexible creative approach
Calm under pressure
Inventory control procedures
Cash handling accuracy
Strong communication skills
Strong lead development skills
Interior and exterior cleaning
Decision making skills
Customer service mindset
Receive return merchandise
Excellent verbal communication
Kitchen/cookJan 2017 to Nov 2017 Cavallari Gourmet － Oviedo, FLAssisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Examined trays to ensure that they contained required items Executed various kitchen stations and assisted with, meat, fish, saute or pantry Informed patrons of establishment specialties and features Loaded dishwashers and hand-washed items such as pots, pans, knives Portioned and wrapped food Prepared items on station assignment list Specialized in preparing fancy dishes and/or food for special diets Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Created and explored new cuisines Notified kitchen personnel of shortages or special orders
Stock AssociateJan 2015 to Dec 2016 Macy's － Orlando, FLDisplayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Organized and located inventory and updated store spreadsheets. Upheld stock levels and proper pricing for multiple product lines. Established and maintained proper high traffic displays, resulting in increased sales. Printed various labels and tags for all merchandise. Authorized payment of invoices and return of merchandise.
CashierNov 2013 to Jul 2015 Ross － Orlando, FLAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Maintained gift certificate documentation. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Delivery DriverJun 2012 to Nov 2013 Pizza Hut － Orlando, FLSelected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Processed payments by accepting cash, checks and credit card payments. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Verified sales orders before loading and unloading merchandise. Obtained signatures on all invoices and credits.
Cashier/ QSR/ SeasonalJul 2013 to Mar 2014 Walt Disney World － Orlando, FlUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools.
Night Office Manager/ Day houseKeeperOct 2011 to Jun 2012 Tioga suites Hotel － Chanute, KSIssued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Hand dusted and wiped clean office furniture, fixtures and window sills. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Dusted ceiling air conditioning diffusers and ventilation systems. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition. Supplied guests with extra towels and toiletries when requested. Informed supervisor when supplies were low.
Owner/PhotographerJul 2009 to Current SparksPhotography by Tiffany Turner － Orlando, FLConducted all photo shoots in a calm and professional demeanor. Collaborated with clients to guarantee satisfaction with advertisements. Explained price and package details to customers. Defined image requirements and planned photographic events. Cropped, manipulated and performed color-balance for final images. Improvised photographic methods and techniques. Set up precise photographic measurements and control equipment. Collaborated successfully with a variety of personalities and work styles. Photographed special events, including weddings, parties and school portraits.
Sales RepJun 2009 to Jan 2011 The Orlando Sentinel － Orlando, FlCold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues.
Sales/QSRApr 2006 to Feb 2011 Ed Say concessions － orlando, FLCleaned and straightened work area. Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.
High School Diploma2011University High School － Orlando, FL, USAMember of Sophmore Class Council
Associate of Arts, PhotographyThe Art Institute of Pittsburgh － Pittsburgh, PA, USA4.0 GPA Coursework in Marketing, Public Relations and Promotions Management