Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Reliable Customer Service Representative offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

  • POS Systems
  • Sales
  • Retail Transactions Processing
Work History
11/2020 to Current Kitchen Assistant Deep Roots Harvest | Las Vegas, NV,
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
03/2015 to 11/2020 Assistant Store Manager/ Store Associate/production Time Warner Cable | Auburndale, FL,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
01/2014 to 04/2016 Store Associate Dialamerica | Middleburg Heights, OH,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
07/2000 to 05/2009 Inbound Call Center Representative AT&T | City, STATE,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Expected in Yes | College Prep Piketon High School, Piketon, OH, GPA:
Expected in Associate Of Business Administration | Legal Administrative Assistance Southeastern Business College, Chillicothe, OH, GPA:

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School Attended

  • Piketon High School
  • Southeastern Business College

Job Titles Held:

  • Kitchen Assistant
  • Assistant Store Manager/ Store Associate/production
  • Store Associate
  • Inbound Call Center Representative


  • Yes
  • Associate Of Business Administration

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