, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable Customer Service Representative offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Skills
POS Systems
Sales
Retail Transactions Processing
Work History
11/2020 to CurrentKitchen AssistantDeep Roots Harvest | Las Vegas, NV,
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Operated standard kitchen equipment with focus on safety and sanitation.
Adhered to company quality constraints and industry best practices for guest satisfaction.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
03/2015 to 11/2020Assistant Store Manager/ Store Associate/productionTime Warner Cable | Auburndale, FL,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
01/2014 to 04/2016Store AssociateDialamerica | Middleburg Heights, OH,
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Answered questions about store policies and addressed customer concerns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Tracked down hard-to-find merchandise at diverse locations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Greeted customers, helped locate merchandise and suggested suitable options.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Supported loss prevention goals by monitoring shopper behavior.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
07/2000 to 05/2009Inbound Call Center RepresentativeAT&T | City, STATE,
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Processed customer order, quote and return transactions and offered additional products and services.
Resolved complaints efficiently to satisfy customers and encourage future transactions.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Generated new and repeat sales by offering timely product, service and technical information.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Educated customers about billing, payment processing and support policies and procedures.
Met all customer call guidelines including service levels, handle time and productivity.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Described and explained details about product options to inform customers and guide purchasing decisions.
Promptly responded to inquiries and requests from prospective customers.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Expected in Yes | College PrepPiketon High School, Piketon, OH, GPA:
Expected in Associate Of Business Administration | Legal Administrative AssistanceSoutheastern Business College, Chillicothe, OH, GPA:
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School Attended
Piketon High School
Southeastern Business College
Job Titles Held:
Kitchen Assistant
Assistant Store Manager/ Store Associate/production
