Dedicated and astute Customer Service professional with knowledge of service delivery and proven multitasking abilities using the skills obtained as a successful entrepreneur, teacher, program director in camp and mega church family and Kids ministries. Committed to maintaining professional relationships to increase profitability and drive business results.
Accomplishments
True entrepreneurial mindset that see the big picture and details to manifest a successful project.
Customer Relations - initiated department wide growth for children and family events.
Conflict Resolution - Responsible for handling guest outreach inquiries, accurately providing information to ensure resolution of complaints and guest satisfaction.
Created 2 wildly successful business from concept.
Skills
Program development
Verbal and Written Communication
Needs Assessment
Team building
Customer Retention Strategies
Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Successful Grant Writer
Exceeds sales expectations
Work History
08/2021 to 08/2022
Director of Kids Ministries (birth Through 7th)First United Methodist Church Arlington – City, STATE,
Recruited 28 individuals for weekly assignments , trained and supervised new volunteers to assist in both ministry development and general childcare duties.
Oversaw ministry budget of 60k and tracked all expenses.
Established new programming and seasonal campus wide event experiences.
08/2018 to 08/2021
Kid's Ministry DirectorFWISD – City, STATE,
Prepared, coordinated and distributed information about yearly schedule of weekly, monthly and quarterly activities and classes.
Hired, mentored and supervised instructors and volunteer staff to carry out program goals
Achieved attendance growth of 20%.
Analyzed revenue and program cost data to determine budget priorities.
08/2012 to 08/2018
Master Teacher of Visual Arts Eagle Mountain-Saginaw ISD – City, STATE,
"Outside of box" problem solved to accommodate "gap experience needs" of 800 refugee and underprivileged students.
Successfully wrote 14 grants for enrichment programming.
Led students to district wide 1st place award, Main Street Art Award and many other citywide competition awards. for excellence.
08/2007 to 08/2017
Summer Camp DirectorThe Brown Bag Inc – City, STATE,
Created Curriculum for packed activity schedule with numerous outdoor activities, crafts and learning opportunities..
Scheduled staff based on personal strengths and coverage requirements.
Handled administrative and business management needs for busy camp with as many as 200 children.
Promoted camp across Fort Worth, skillfully coordinating social media, print ads and website content.
08/2006 to 08/2012
Master Teacher Theater and Visual Arts Company Name – City, State,
Nominated for “EMSISD District Teacher of the Year” on campus 5 of 6 years.
Assigned by district to order all art room supplies and furniture for EMSISD 3 new campus openings
Incorporated exciting and engaging activities to achieve
Taught k-5th grade Visual, Music, and Theater to 700 kids.
Led student to high achievement in competition for choral, theater and individual art received top awards at
Orchestrated 18 outstanding murals created by students in all grade levels yearly.
06/1981 to 08/2012
Business OwnerCompany Name – City, State,
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Originated 76 product designs for successful wholesale gift line sold nationally and internationally.
Hired, motivated, trained and managed 20 personnel both onsite and remote.
Implemented remote employment for "single parent" employees.
Consulted with customers to assess needs and propose optimal solutions.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Employed prompt decision-making and in-depth research to resolve issues.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
05/1992 to 09/1999
Business Owner/OperatorCompany Name – City, State,
Concept to curriculum created business serving afterschool, seasonal week long camps, evening workshops, company team building events for age 2-92
Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as principal stakeholder over organization's complete operations.
Education
Expected in 06/1982
Associate of Science: Elementary Education And All Level Art Texas Christian University - Fort Worth, TX GPA:
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