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Karaoke Disc Jockey Resume Example

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KARAOKE DISC JOCKEY
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about my job standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing 30 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Driven and personable Customer Solutions Specialist with over 30 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Talented Customer Service with experience handling needs of 100+ customers per day in a busy environment. Knowledgeable about the product or service options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.

Skills
  • Credit card payment processing
  • Adaptive team player
  • Call center experience
  • Technologically savvy
  • Conflict mediation
  • Senior leadership support
  • Quality control
  • Problem-solving abilities
  • Clerical support
  • Project management abilities
  • Customer relations
  • High-energy attitude
  • Inbound and outbound calling
Experience
Karaoke Disc JockeyJun 2001 to Current
Myself － Raleigh/Garner, NC
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Answered calls asap to answer customer questions.
  • Handled all delegated tasks.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained updated music knowledge through requests.
  • Utilized Microsoft word, Microsoft office, Microsoft 365, Have worked using Google Chrome, Opera, Microsoft Edge, Fire Fox to compile data gathered from various sources.
  • Created agendas and communication materials for any celebrations
  • Recognized by customers for providing exceptional customer service.
ServerJul 2007 to Feb 2010
IHOP Restaurants LLC － Prattville, AL
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean, chip-free plates and utensils to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Upsold customers and optimized table-turns to outperform average sales by 75%.
  • Provided exceptional service to 150 customers per day at the IHop establishment.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Merchant TellerNov 2004 to Dec 2006
Wells Fargo － Cheyenne, WY
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Participated in sales incentive programs and earned over 100 in referrals.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault with over $1 million in it daily.
  • Greeted and assisted over 50 customers per day professionally and courteously.
  • Kept teller window areas clean, organized and fully stocked.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.
  • Generated reports and notification letters to distribute to account holders.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Adhered to regulatory and company security and audit procedures.
  • Reported daily averages and shortages to operations department.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced daily cash deposits and vault inventory with zero error rate.
Bank TellerApr 2000 to Oct 2006
US Bank － Tacoma, WA
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Served approximately 175 customers each shift, remaining composed and professional even in high-stress situations.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Reconciled cash and checks against computer records at end of shift.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Explained bank services, financial products and applicable fees to customers.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified and reported suspicious behavior to security personnel as appropriate.
Education and Training
High School DiplomaJun 1984Merced High School － Merced, CA
Some College (No Degree)NWCC － Powell, WY
Accomplishments

I started and grew a successful Karaoke and D.J. business from the ground up.

Using my excellent people skills i was able to get new and keep my returning customers.

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Resume Overview

Companies Worked For:

  • Myself
  • IHOP Restaurants LLC
  • Wells Fargo
  • US Bank

School Attended

  • Merced High School
  • NWCC

Job Titles Held:

  • Karaoke Disc Jockey
  • Server
  • Merchant Teller
  • Bank Teller

Degrees

  • High School Diploma Jun 1984
    Some College (No Degree)

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