Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary
Obtained a Bachelor Degree of Business Administration at Langston University. Majored in Accounting. Graduated with strong academics. Great experience in tax preparation. Consistently recognized for troubleshooting skills and cost-effectively resolve challenging issues. Equally successful in both team and self- directed settings. Highly efficient, productive and committed college athlete. Hardworking and conscientious with the capacity to manage time and plan ahead to reach superior results. Highly organized, motivated professional equipped with a positive attitude and drive to succeed. I'm a leader who is willing to take on any task.
Core Qualifications
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Word
  • Profit, Quick-books
  • Tax preparation
  • Careful and active listener
  • Critical Thinking
  • Staff training
  • Supervision and training

  • Personal Development
  • Leadership
  • Numeracy
  • Communication
  • Operations management
  • Staff development
  • Change management
  • Salary structure/compensation analysis​
  • Calm under pressure
Professional Experience
09/2012 to Current
Juvenile Justice Specialist 4 State Of Louisiana Arcadia, LA,
  • Supervises and directs staff in the provision of a secure environment.
  • Maintains locked doors and gates as per facility policy.
  • Follows facility policies in control and prevention of contraband on facility grounds (this includes youth, employees and visitors).
  • Monitors youth movement and provides youth count as per facility policy.
  • Makes security checks of buildings, grounds, fences, doors and gates to ensure that the integrity of security is intact; refers problems and/or deficiencies to proper authority.
  • Follows procedure for searching youth, living quarters, etc. to control contraband and avoid litigation.
  • Maintains security and follows instructions in handling emergency situations such as riots, fire, etc.; maintains a level of functioning which does not induce panic among youth or employees.
  • Institutes security measures when escorting youth inside and outside facility.
  • Responds to order to report to duty during elopement (or other unusual occurrences) and mans duty stations as assigned.
  • Supervises those youth assigned to his/her area and contributes toward creation of an atmosphere that is conducive to treatment.
  • Keeps youth records, etc. on all youth in his/her unit.
  • Assists with all routine clinics, details, and laboratory work for youth (under the guidance of the medical staff).
  • Accompanies youth to recreational and occupational therapies and all off-the-facility activities to provide security and therapeutic assistance.
  • Participates and assists clinical treatment team members with groups of youth in therapeutic activities.
  • Participates as an active member in treatment team meetings, advising others about observations and recommendations.
  • Maintains adequate records for each youth in their assigned area for unusual happenings, such as side effects from drugs, behavior problems, eating and sleeping problems or, suicidal or homicidal attempts or threats, and any elopements or any attempts of elopements.
  • Maintains a safe and sanitary environment for youth by assisting in the cleaning of the physical surroundings, furnishings, and equipment, and other items in the unit.
  • Completes performance planning evaluations and identifies educational programs which will enhance the subordinates' job abilities.
  • Provides on-the-job training or assigns individuals to appropriate educational programs as needed.
  • Documents employee problems and refers to Juvenile Justice Specialist 5 for action.
  • Assesses and completes security assessment forms on youth; utilizes this means to direct subordinates and other staff members in regard to security considerations for individual youth.
  • Participates in educational programs (either in-house or outside facility) as assigned, to increase knowledge base and job skills.
  • Incumbents are subject to twenty-four hour call.
  • Consults on a regular basis with Juvenile Justice Specialist 5 regarding problems on his/her assigned area and for direction in solving problems.
  • Performs any related duties as assigned.
05/2011 to 09/2012
ASSISTANT SHOES MANAGER Micciantuono & Company Newton, MA,
  • Shared product knowledge with customers while making personal recommendations.
  • Received and processed cash and credit payments for in-store purchases. daily profit at the end of the day Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Placed special merchandise orders for customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Worked as a team member to provide the highest level of service to customers.
  • stocking.
2011 to 02/2011
Tax Preparer Myeyedr Bolingbrook, IL,
  • Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
  • Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Consults tax reference materials to determine procedures for preparation of a typical return.
  • Answers questions and provides future tax planning to clients.
  • Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.
  • Resolves client complaints, or refers situations to supervisor for resolution
  • Delete repeated word all tax return forms for accuracy and completeness .

01/2006 to 01/2011
  • Coaching, and motivating your team to drive sales that deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
  • Act as a partner between customers, sales associates and store leadership
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment 
Expected in 2011
Bachelor of Arts: Accounting
Expected in 2004
  • A athlete of the week in 2004 Met monthly sales goals for 11 months straight.
  • Consistently exceeded daily sales targets with an average of $1200 in sales each day.
  • Who's Who Among American High School Students CSFL all conference honorable mention.
Leadership Development Program
First Aid and CPR certified Self-motivated Exact Software SCM Certification
Basic, cash registers, clerical, closing, communication skills, CPR certified, credit, Critical Thinking, customer service, Dependable, documentation, Staff training, filing, First Aid, Leadership, Team leadership, law, merchandising, Microsoft Access, Microsoft Excel, money, Microsoft Power Point, Microsoft Word, negotiations, organization skills, Profit, Quick-books, sales reports, scheduling, Self-motivated, tax, Tax preparation, tax returns, team player, telecommunication, time management

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