Juvenile Correctional Officer resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Exceptional Program Manager highly skilled at shifting between various roles within managerial positions. Active and empathetic listener with a passion for social work. Highly enthusiastic customer service representative with 4+ year's client interface experience. Residential Specialist with extensive knowledge of the criminal justice system and associated social problems. Extensive conflict management and intervention training. Empathetic and culturally-sensitive professional who excels at working directly with clients. Highly-energy Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system.
Highlights
Crisis prevention intervention
Child abuse and criminal history clearance
Program management
Discharge planning
Parent-child conflict specialist
First Aid certified
Suicidal ideation identification
Family and children's programs knowledge
Alternative Discipline Techniques
Compassionate and active listener
Exceptional interpersonal skills
Mental health systems
Computer-savvy
Exemplary people management skills
Natural leader
Exceptional communication skills
Analytical thinker
Clean driving record
Experience with at-risk youth
HIPAA guidelines
Crisis Prevention and Intervention training (CPI)
Accomplishments
Consistently received positive feedback from Supervisors, guests and created repeat business cliental by developing long-term relationships with customers
Handled guest complaints, maintaining a positive attitude while preserving positive experience for all
Compiled inventory lists and worked with vendors for product pricing and special orders
Handled high volume sales with cash, credit. Balancing cash draw at end of shift with 100% accuracy rate
Managed a caseload of more than 21clients at any given time.
Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction
Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records
Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Acted as the department’s "go-to" person for challenging calls and as the primary mentor for new employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
Completed extensive crisis prevention and intervention training programs.
Experience
09/2012 to CurrentJuvenile Correctional OfficerState Of Georgia | Pike, GA,
Supervises the daily activities of juveniles in residence; ensures juveniles follow all established policies and procedures, taking disciplinary action as necessary.
Transports juveniles to and from state hospitals or other medical facilities or institutions, etc., as necessary.
Admits detainees to the Juvenile Detention Center; ensures that detainees are properly searched, and that detainees are allowed calls to relatives and/or attorneys.
Trains employees in both technique and proper actions to be taken in a variety of situations pertaining to juvenile detention.
Maintains individual case files, recording all contacts and amends files to reflect changes as appropriate.
Utilizes computerized data entry equipment and various word processing and/or file maintenance programs to enter, store and/or retrieve information.
Confers with counselors or other professionals connected to agencies providing human services to probationers, and maintains knowledge of probationers' needs, status, progress, etc.
Calls detainees' family members if necessary; and advises detainees of rules and regulations.
Observes detainees' demeanor to determine mental state and possible need for treatment and/or closer observation.
Maintains readiness to assist probationers and/or family members on a 24-hour, call-in basis.
Conducted 10 crisis counseling sessions each week.
Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.
Acted as a role model for clients by exhibiting positive behaviors.
10/2008 to 09/2012Store Room ManagerDouglas County Sheriff's Office | Castle Rock, CO,
Successfully managed the activities of 4 team members in multiple locations.
Created training manuals targeted at resolving even the most difficult customer issues.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Provided detailed monthly departmental reports and updates to senior management.
Developed rapport with the customer base by handling difficult issues with professionalism.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
09/2005 to 09/2008Deputy SheriffIndianapolis Marion County Public Library | Indianapolis, IN,
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Issue identification cards and coordinate escorting of visitors to the desired destination.
Guaranteed positive customer experiences and resolved all customer complaints.
Investigate Complaints and suspicious behaviors; Provide assistance in resolving problems; Report writing
Developed reputation as an efficient service provider with high levels of accuracy.
Direct Supervision of inmates; Supervise inmates with special detail assignments.
Provide policing-type functions within a private security setting.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Attended regular trainings and maintained appropriate certifications.
1998 to 2005Library Assistant IIRichmond Public Library | City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Ordering and receiving library materials, cataloging and classification, bibliographic searching, processing of library records into machine-readable form, and maintenance and repair of library materials.
Public service including circulation and information services such as renewing materials and updating information; Audited files of delinquent accounts
Preservation of library materials; organization of library materials.
Answering multi-line telephone system pertaining to patron assistant
Receiving and sorting mail, proofread materials for mailing, word processing, and filing.
Coached and mentored 10 staff members by offering constructive feedback and taking interest in their long-term career growth.
Education
Expected in 2001High School Diploma | ManagerialRichmond Academy, Richmond, VirginiaGPA:
2001 Richmond Academy Richmond, Virginia HS Diploma
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