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Summary
Intuitive Caseworker promoting a 17-year career providing needs assessments for an average of 50 individuals per year. A bilingual professional with excellent client interaction and support skills. Ready for a new position that involves finding the most effective service offerings for individuals. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Skills
Highly Effective Communication
Client Engagement
Community Outreach
Microsoft Office
Supervision & Leadership
Friendly, Positive Attitude
Critical Thinking
Fluent in Spanish
Good Work Ethic
Problem Resolution
Planning & Organizing
Supervision & leadership
Experience
06/2020 to CurrentJuvenile Casework ManagerWright County | Buffalo, MN,
Maintain county vehicle records to include vehicle maintenance and inspections
Oversee GPS referrals, coordinate installs and removals with vendor and verify monthly billing
Review referrals for Outreach and Tracking Program
Manages daily operations of employees assigned to supervise and monitor progress of clients within juvenile justice system
Interviews, hires, trains, manages, develops and evaluates employee performance
Counsels employees as necessary to improve performance
Ensures work is performed in accordance with laws, policies and procedures
Evaluates, recommends and initiates change in office policies and procedures
Assists in analyzing operations
Assists in budget preparation
Provides oversight and guidance to staff and makes recommendations on more complex client issues
Prepares reports, compiles statistics and monitors unit’s workload to ensure that quality services are being provided
Conducts research, plans programs, policies and procedures, goals and objectives of unit
Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight
Conducts case reviews and audits, and develops, implements and reviews case management systems
Investigates and processes complaints from clients and their families, citizens, public and private agencies, attorneys, judges and others
Resolves problems
Represents department in coordinating activities with other departments, various law enforcement agencies, governmental and other agencies
Perform administrative division tasks, staff meetings and chair staff committees
Coordinate client’s transportation needs according to policy and procedures.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Improved operations by working with team members and customers to find workable solutions.
09/2019 to 06/2020Juvenile Probation Officer LeadBurrell Behavioral Health | Independence, MO,
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
Tracked information for summary documentation to strengthen case outcomes.
Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Prioritized and organized tasks to efficiently accomplish service goals.
10/2008 to 09/2019Juvenile Probation Officer IIITravis County Juvenile Probation | City, STATE,
Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
Assisted offenders in enrolling in treatment, counseling or community service programs.
Networked with community organizations, school officials and law enforcement to drive department mission and values.
Investigated cases, interviewed parents and offered to counsel in times of crises.
Supported case resolution to foster protection of juvenile individuals, while working in collaboration with law enforcement, child welfare organizations and district attorneys.
Built key partnerships with community organizations to foster access to educational resources for under-served youth populations.
Created, organized and maintained files, case notes and electronic databases.
Monitored offenders' activities regarding fulfillment of court ordered requirements.
Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
Maintained positive relationships with offenders and family members through weekly visits.
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
04/2006 to 11/2006Child Support OfficerOffice Of The Attorney General Of Texas | City, STATE,
Gathered information from custodial parents and documented case history in case management software.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Assessed child support cases to determine appropriate case action.
Monitored cases and reviewed to determine eligibility for closure.
12/2002 to 03/2003Psychosocial Rehabilitation CoordinatorCoastal Plains MHMR | City, STATE,
Conduct home visit with clients that are homebound
Conduct classes to include but not limited to; money management, personal care, bill management and social skills
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2002Bachelor of Arts | Psychology, Criminal JusticeTexas Woman's University, Denton, TexasGPA:
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