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juvenile casework manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Intuitive Caseworker promoting a 17-year career providing needs assessments for an average of 50 individuals per year. A bilingual professional with excellent client interaction and support skills. Ready for a new position that involves finding the most effective service offerings for individuals. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills
  • Highly Effective Communication
  • Client Engagement
  • Community Outreach
  • Microsoft Office
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Critical Thinking
  • Fluent in Spanish
  • Good Work Ethic
  • Problem Resolution
  • Planning & Organizing
  • Supervision & leadership
Experience
Juvenile Casework Manager, 06/2020 to Current
Wright CountyBuffalo, MN,
  • Maintain county vehicle records to include vehicle maintenance and inspections
  • Oversee GPS referrals, coordinate installs and removals with vendor and verify monthly billing
  • Review referrals for Outreach and Tracking Program
  • Manages daily operations of employees assigned to supervise and monitor progress of clients within juvenile justice system
  • Interviews, hires, trains, manages, develops and evaluates employee performance
  • Counsels employees as necessary to improve performance
  • Ensures work is performed in accordance with laws, policies and procedures
  • Evaluates, recommends and initiates change in office policies and procedures
  • Assists in analyzing operations
  • Assists in budget preparation
  • Provides oversight and guidance to staff and makes recommendations on more complex client issues
  • Prepares reports, compiles statistics and monitors unit’s workload to ensure that quality services are being provided
  • Conducts research, plans programs, policies and procedures, goals and objectives of unit
  • Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight
  • Conducts case reviews and audits, and develops, implements and reviews case management systems
  • Investigates and processes complaints from clients and their families, citizens, public and private agencies, attorneys, judges and others
  • Resolves problems
  • Represents department in coordinating activities with other departments, various law enforcement agencies, governmental and other agencies
  • Perform administrative division tasks, staff meetings and chair staff committees
  • Coordinate client’s transportation needs according to policy and procedures.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Improved operations by working with team members and customers to find workable solutions.
Juvenile Probation Officer Lead, 09/2019 to 06/2020
Burrell Behavioral HealthIndependence, MO,
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
  • Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
  • Tracked information for summary documentation to strengthen case outcomes.
  • Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
  • Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Juvenile Probation Officer III, 10/2008 to 09/2019
Travis County Juvenile ProbationCity, STATE,
  • Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
  • Assisted offenders in enrolling in treatment, counseling or community service programs.
  • Networked with community organizations, school officials and law enforcement to drive department mission and values.
  • Investigated cases, interviewed parents and offered to counsel in times of crises.
  • Supported case resolution to foster protection of juvenile individuals, while working in collaboration with law enforcement, child welfare organizations and district attorneys.
  • Built key partnerships with community organizations to foster access to educational resources for under-served youth populations.
  • Created, organized and maintained files, case notes and electronic databases.
  • Monitored offenders' activities regarding fulfillment of court ordered requirements.
  • Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
  • Maintained positive relationships with offenders and family members through weekly visits.
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
Child Support Officer, 04/2006 to 11/2006
Office Of The Attorney General Of TexasCity, STATE,
  • Gathered information from custodial parents and documented case history in case management software.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Assessed child support cases to determine appropriate case action.
  • Monitored cases and reviewed to determine eligibility for closure.
Psychosocial Rehabilitation Coordinator, 12/2002 to 03/2003
Coastal Plains MHMRCity, STATE,
  • Conduct home visit with clients that are homebound
  • Conduct classes to include but not limited to; money management, personal care, bill management and social skills
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of Arts: Psychology, Criminal Justice, Expected in 05/2002 to Texas Woman's University - Denton, Texas
GPA:
Languages
Spanish:
Full Professional
Negotiated:
Certifications
  • Certified Juvenile Probation Officer - 2006-Present
,

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Resume Overview

School Attended

  • Texas Woman's University

Job Titles Held:

  • Juvenile Casework Manager
  • Juvenile Probation Officer Lead
  • Juvenile Probation Officer III
  • Child Support Officer
  • Psychosocial Rehabilitation Coordinator

Degrees

  • Bachelor of Arts

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