LiveCareer-Resume

junior loan processor resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Skills
  • Collaboration
  • Coordination
  • Flexible
  • Teambuilding
  • Microsoft Office
  • Project planning
  • Conflict resolution
  • Organizational skills
  • Work ethic
  • Data management
  • Decision-making
  • Relationship building
  • Clerical
  • Customer service
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Training & Development
  • Analytical
Experience
08/2020 to Current Junior Loan Processor Milo Credit | Miami, FL,
  • Researched insurance information and flood certificates.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Examined and verified information in loan application and closing documents.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Contributed to development, planning and completion of project initiatives.
  • Collaborated with others to discuss new opportunities.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Put together and executed loan documents.
  • Prepared and delivered loan documents to title and escrow teams.
  • Organized, filed and maintained customer, department and regulatory loan records.
04/2013 to 10/2019 Customer Service Cashier Total Wine | Estero, FL,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted product stock to maintain inventory records.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
06/2017 to 05/2019 Client Satisfaction Representative Mood Media | Omaha, NE,
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Liaised between patrons, store personnel and internal departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
09/2016 to 06/2017 Office Administrative Assistant Sonoco Products Co, | Putnam, CT,
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Obtained scanned records and uploaded to database.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Guided administrative and professional staff through computer and software problems.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Education and Training
Expected in 06/2017 High School Diploma | High Point Regional High School, Sussex, NJ GPA:
Certifications
  • Emergency Medical Technician (EMT)
  • Public Safety Telecommunicator (PST)
  • Emergency Medical Dispatch (EMD)
  • The Mortgage Calculator JR. Processor Certification
  • The Mortgage Calculator Processor Boot Camp Certification

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Resume Overview

School Attended

  • High Point Regional High School

Job Titles Held:

  • Junior Loan Processor
  • Customer Service Cashier
  • Client Satisfaction Representative
  • Office Administrative Assistant

Degrees

  • High School Diploma

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