Able to type 50 words per minute, Master level in 10-key
Knowledge of Microsoft Notes and Outlook
Advanced in Microsoft Access and PowerPoint
Certified and Advanced in Microsoft Excel and Word (certificates available)
Jr. Marketplace Support Specialist09/2015 to CurrentBikeBanditMesa, CA
Manage listings, sales & messages on Amazon and ebay.
Verify payments and issue refunds, when appropriate.
Develop product descriptions & keywords for optimal performance.
Provide customer service for marketplaces.
Keep track of stock placement, for each item posted on ebay.
Process daily orders and notify bid-winner about payment status.
Daily use of Google docs, Microsoft Excel, Notes, Outlook and Word.
Verify costs and determine proper sales price for product laid out, by manager.
Photograph product, when necessary, capturing specific details of each item listed.
Contact vendors regarding customer order delays, loss packages and warranty claims.
Pick and package paid orders, via UPS/USPS shipping, exceeding customer delivery time.
Oversee on-time and accurate order fullfillment.
Maintain and verify costs and inventory listings on a weekly basis, ensuring stocked merchandise is listed with competitive pricing.
Data Entry Clerk12/2014 to 09/2015Rush Star WirelessChula Vista, CA
Perform projects requested by Data Entry Lead.
Transmit entered information into CRM database.
Audit accounts for proper paperwork, bi-monthly.
Keep track of received data and sourced documents.
Assist the Accounting department with administrative needs.
Load all updated images on the server, noting proper date of receipt.
Respond to inquiries regarding new applicants and incoming documents.
File all incoming, confidential paperwork and track all received documents.
Communicate to sales team, regarding missing documents, ensuring each account has the proper papers to continue business.
Contact customers via email and by phone, on status of application and required paperwork, in order to finalize the application process.
Product Coordinator/Buyer07/2001 to 10/2012SmartScrubsPhoenix, AZ
Signed off and approved estimates and term agreements with new brands.
Verified costs, discounts and sales pricing, keying in data on spreadsheets.
Frequently used Microsoft Excel, PowerPoint and Word, including 10 key touch.
Forecasted store merchandise based on past sales, to ensure adequate inventory.
Worked with Accounts Payable on billing issues and disputing charges with vendors.
Performed administrative duties that included filing, faxing, scanning, making copies, checking emails, updating spreadsheets, answering the phone and relaying messages.
Used as back up for the Call Center by answering inbound calls, allowing customers to receive superior service when placing orders and asking questions about product.
Assisted multiple departments with various tasks; Accounting, Creative, Executive, Marketing, Merchandising, Purchasing and Retail Operations.
Contacted vendors regarding inventory discrepancies - coordinating return labels for stores and adjusting system quantities, while ensuring proper credits were processed.
Acted as a liaison between company and vendors, while building a rapport with key account representatives to allow a positive working relationship.
Assisted field managers by ordering samples, researching potential product and creating monthly invoices - ensuring payments were received in a timely manner.
Arranged meetings with vendors and associates, in preparation to review new and current merchandise, discuss sales, marketing ideas and enhance the brand.
Set up new items on company website, with product detail, to market upcoming selections and allow consumers to make clear decisions on their purchases.
Edited seasonal catalogs - checked verbiage and information on new and current product, reducing errors before pages were finalized and mailed to consumers.
Created inventory procedures and spreadsheets to enable stores to effectively communicate shipping discrepancies and trained new associates on this matter.
Education and Training
B.A: History2003San Diego State UniversitySan Diego, CAHistory
10 key touch, administrative duties, billing, Call Center, catalogs, competitive, making copies, CRM, customer service, Data Entry, database, delivery, email, faxing, filing, inventory, Notes, marketing, market, meetings, Merchandising, Microsoft Access, Microsoft Excel, Outlook, PowerPoint, Word, Pick, pricing, Develop product, Purchasing, rapport, researching, Retail, sales, scanning, shipping, spreadsheets, phone, type, website
*July 2016 Employee of the Month, Bike Bandit
*June 2015 Employee of the Month, Rush Star Wireless
*2010 Extra Mile Award, SmartScrubs
*2006 SmartStar of the Quarter, SmartScrubs
*2005 Second Quarter & Fourth Quarter SmartStar Nominee, SmartScrubs
*2003 SmartStar of the Year, SmartScrubs