journeys neighborhood director resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A registered Nurse with over 22 years of extensive experience in the healthcare industry and a strong willingness to expand my experience and skills. I have comprehensive experience evaluating and treating pediatrics, adolescents, young adults, adults, and seniors. Experienced nurse manager with strong leadership and relationship-building skills.

  • Team leadership
  • Budgeting and finance
  • Project management
  • Process implementation
  • Staff development
  • Customer-focused
  • Creative problem solver
  • Process improvement specialist
Work History
05/2019 to 02/2020 Journeys Neighborhood Director St. Croix Hospice | Council Bluffs, IA,
  • Developed and adapted individualized care plans according to residents needs and goals of care
  • Offered clinical leadership and oversight to a 30 bed long term care dementia neighborhood, including daily scheduling, tasking and administration
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
  • Advocated for patient needs with an interdisciplinary team and implemented outlined treatment plans
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines
  • Assessed resident conditions, monitored behaviors and updated supervising physicians with observations and concerns
  • Implemented changes needed to correct deficiencies found during government inspections
  • Budgeted, managed and scheduled staff of 12 nurses, overseeing all neighborhood functions as well as fostering environment supportive of both families and residents
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift
  • Reviewed incident reports for accuracy and proper notification to family, physicians and other agencies as required by regulations
  • Monitored development, implementation and updates of individualized care plans
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
10/2016 to 05/2019 Registered Nurse (RN) Case Manager Jabil Inc. | Devens, MA,
  • Ensures compassionate, empathetic quality and safe delivery of services to patients according to care plan
  • Participates in interdisciplinary plan of care to meet multiple service needs as well as promote continuity through elimination of fragmentation of care/service
  • Delivers quality care consistent with Hospice Conditions of Participation, qualifying hospice criteria, Claire coverage criteria, and providing visits/treatments consistent with the plan of care to honor patient/ family values/ wishes
  • Assist with implementation and coordination of services required for discharge of patients from hospitals into Hospice's program of careResponsible for coordinating the patient care team in providing quality, cost effective patient care in the hospice environment
  • Promotes the provision of comfort care to the dying as an active, desirable, and integral component of nursing care in the home
  • Uses scientifically based standardized tools to assess symptoms (eg., pain, dyspnea, constipation, anxiety, nausea/vomiting, and altered cognition) that are expected by patients at the end of life
  • Collaborates effectively with patients, families, and other members of the Interdisciplinary Team to develop an individualized plan of care to attain specific goals and outcomes
  • Utilizes effective teaching and learning strategies when providing hospice education for patients, families, colleagues, and community
  • Coordinates regular scheduled intermittent visits to patient's home environment, coordinates level of care changes when appropriate to pain/ symptom management, assesses and implements increased frequency of visits when patient condition warrants
  • Participates in on call schedule to provide 24 hour coverage- makes emergency unscheduled visits during on call hours
  • Excellent communication and interpersonal skills and the ability to interact in a appositive and professional manner with hospice team, patients, families and other health care providers
  • Maintains accurate and timely documentation of clinical records. Communicates clinical status and plans clearly, succinctly and accurately to interdisciplinary hospice team, schedulers, team leaders, and physicians
  • Serves as patient advocate, educator and as a central source of communication for the patient and their support systems and referral sources
  • Responsible for accurate documentation (i.e.: care plan, care and utilization of resources to achieve quality outcomes, conferences, discharges, billing, coding)
  • Communicates effectively and compassionately with the patient, family, and Hospice team members about end-of-life issues
  • Demonstrates respect for the patient's views and wishes during end-of-life care
  • Communicates with patients' primary physician to report patient changes and request medication and treatment changes based on thorough nursing assessment of end-of-life needs
12/2014 to 10/2016 Project Manager The Paradies Shops | Portland, OR,
  • Develop educational platforms for the implementation of Patient-Centered Medical Home (PCMH) within UnityPoint Clinic (UPC)
  • Prepare and submit all PCMH applications (recognition and renewals) to the National Committee for Quality Assurance (NCQA) for UPC
  • Function as a Quality Partner for the UPC-Fort Dodge Region supporting Family Medicine and Specialty clinics in all areas of Quality, PCMH, and Patient Experience
  • Care Transformation via process improvement specific to Quality, PCMH, and Patient Experience
  • Report validation and interpretation specific to Quality, PCMH, and Patient Experience
  • Educational and coaching support specific to Quality, PCMH, and Patient Experience
  • Develop curriculum and educate clinic staff and providers on Adaptive Design within UPC-Fort Dodge Region
  • Participated in several committees specific to Quality, PCMH, and Patient Experience that support best practice and growth of these concepts within UPC
  • Integrated Care Management instructor (ICM)
  • Mentor and coach for all clinic care coordinators
06/2008 to 12/2014 Manager ST. ANTHONY MEDICAL CENTER | City, STATE,
  • Identifies patient service requirements by establishing personal rapport patients
  • Maintains nursing guidelines by writing and updating policies and procedures
  • Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care. Enforcing program, operational and personnel policies and procedures. Maintains nursing staff by recruiting, selecting, orienting and training nurses and auxiliary staff
  • Completes patient care requirements by scheduling and assigning nursing and staff
  • Maintains nursing staff job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results
  • Establishes a compassionate environment by providing emotional, psychological and spiritual support to patients, families and employees
  • Resolves patient needs by utilizing multidisciplinary team strategies
  • Protects patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures and controlled substance regulations
  • Maintains documentation of patient care services by auditing patient and department records
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintains cooperative relationships among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods
  • Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocation
Additional Information

  • Certified Health Coach
  • CCRN alumnus
  • Beginner EKG instructor
  • Former ACLS instructor
  • Adaptive Design Master Coach
  • Former Integrated Care Management instructor
  • Basic Cardiac Life Support (BLS)
  • Compact Iowa Nursing License
Expected in 1993 High School Diploma | TWIN RIVERS HIGH SCHOOL, BODE, IOWA GPA:
Expected in 1995 Associate Degree | Nursing IOWA CENTRAL COMMUNITY COLLEGE, FORT DODGE, IOWA GPA:
Expected in 12/2016 Bachelor of Science | Nursing CHAMBERLAIN UNIVERSITY, , GPA:
  • Invited to join the honors program.
  • Dean's list
  • Invited to join Sigma Theta Tau
Expected in Master's in Health Care Administration | Health Care Administration Walden University, Minneapolis, MN, GPA:

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Resume Overview

School Attended

  • Walden University

Job Titles Held:

  • Journeys Neighborhood Director
  • Registered Nurse (RN) Case Manager
  • Project Manager
  • Manager


  • High School Diploma
  • Associate Degree
  • Bachelor of Science
  • Master's in Health Care Administration

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