Journeys Neighborhood Director Resume Example Friendship Haven

JOURNEYS NEIGHBORHOOD DIRECTOR

Professional Summary

A registered Nurse with over 22 years of extensive experience in the healthcare industry and a strong willingness to expand my experience and skills. I have comprehensive experience evaluating and treating pediatrics, adolescents, young adults, adults, and seniors. Experienced nurse manager with strong leadership and relationship-building skills.

Skills

Team leadership
Budgeting and finance
Project management
Process implementation

Staff development
Customer-focused
Creative problem solver
Process improvement specialist

Work History

Journeys Neighborhood Director | 05/2019 to 02/2020
Friendship Haven - Fort Dodge, Iowa

Developed and adapted individualized care plans according to residents needs and goals of care
Offered clinical leadership and oversight to a 30 bed long term care dementia neighborhood, including daily scheduling, tasking and administration
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
Advocated for patient needs with an interdisciplinary team and implemented outlined treatment plans
Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines
Assessed resident conditions, monitored behaviors and updated supervising physicians with observations and concerns
Implemented changes needed to correct deficiencies found during government inspections
Budgeted, managed and scheduled staff of 12 nurses, overseeing all neighborhood functions as well as fostering environment supportive of both families and residents
Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift
Reviewed incident reports for accuracy and proper notification to family, physicians and other agencies as required by regulations
Monitored development, implementation and updates of individualized care plans
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance

Registered Nurse (RN) Case Manager | 10/2016 to 05/2019
UNITYPOINT AT HOME - FORT DODGE, IOWA

Ensures compassionate, empathetic quality and safe delivery of services to patients according to care plan
Participates in interdisciplinary plan of care to meet multiple service needs as well as promote continuity through elimination of fragmentation of care/service
Delivers quality care consistent with Hospice Conditions of Participation, qualifying hospice criteria, payer coverage criteria, and providing visits/treatments consistent with the plan of care to honor patient/ family values/ wishes
Assist with implementation and coordination of services required for discharge of patients from hospitals into Hospice's program of careResponsible for coordinating the patient care team in providing quality, cost effective patient care in the hospice environment
Promotes the provision of comfort care to the dying as an active, desirable, and integral component of nursing care in the home
Uses scientifically based standardized tools to assess symptoms (eg., pain, dyspnea, constipation, anxiety, nausea/vomiting, and altered cognition) that are expected by patients at the end of life
Collaborates effectively with patients, families, and other members of the Interdisciplinary Team to develop an individualized plan of care to attain specific goals and outcomes
Utilizes effective teaching and learning strategies when providing hospice education for patients, families, colleagues, and community
Coordinates regular scheduled intermittent visits to patient's home environment, coordinates level of care changes when appropriate to pain/ symptom management, assesses and implements increased frequency of visits when patient condition warrants
Participates in on call schedule to provide 24 hour coverage- makes emergency unscheduled visits during on call hours
Excellent communication and interpersonal skills and the ability to interact in a appositive and professional manner with hospice team, patients, families and other health care providers
Maintains accurate and timely documentation of clinical records. Communicates clinical status and plans clearly, succinctly and accurately to interdisciplinary hospice team, schedulers, team leaders, and physicians
Serves as patient advocate, educator and as a central source of communication for the patient and their support systems and referral sources
Responsible for accurate documentation (i.e.: care plan, care and utilization of resources to achieve quality outcomes, conferences, discharges, billing, coding)
Communicates effectively and compassionately with the patient, family, and Hospice team members about end-of-life issues
Demonstrates respect for the patient's views and wishes during end-of-life care
Communicates with patients' primary physician to report patient changes and request medication and treatment changes based on thorough nursing assessment of end-of-life needs

Project Manager | 12/2014 to 10/2016
UNITYPOINT CLINIC - FORT DODGE, IOWA

Develop educational platforms for the implementation of Patient-Centered Medical Home (PCMH) within UnityPoint Clinic (UPC)
Prepare and submit all PCMH applications (recognition and renewals) to the National Committee for Quality Assurance (NCQA) for UPC
Function as a Quality Partner for the UPC-Fort Dodge Region supporting Family Medicine and Specialty clinics in all areas of Quality, PCMH, and Patient Experience
Care Transformation via process improvement specific to Quality, PCMH, and Patient Experience
Report validation and interpretation specific to Quality, PCMH, and Patient Experience
Educational and coaching support specific to Quality, PCMH, and Patient Experience
Develop curriculum and educate clinic staff and providers on Adaptive Design within UPC-Fort Dodge Region
Participated in several committees specific to Quality, PCMH, and Patient Experience that support best practice and growth of these concepts within UPC
Integrated Care Management instructor (ICM)
Mentor and coach for all clinic care coordinators

Manager | 06/2008 to 12/2014
ST. ANTHONY MEDICAL CENTER - CARROLL, IOWA

Identifies patient service requirements by establishing personal rapport patients
Maintains nursing guidelines by writing and updating policies and procedures
Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care. Enforcing program, operational and personnel policies and procedures. Maintains nursing staff by recruiting, selecting, orienting and training nurses and auxiliary staff
Completes patient care requirements by scheduling and assigning nursing and staff
Maintains nursing staff job results by coaching, counseling and disciplining employees, planning, monitoring and appraising job results
Establishes a compassionate environment by providing emotional, psychological and spiritual support to patients, families and employees
Resolves patient needs by utilizing multidisciplinary team strategies
Protects patients and employees by developing and interpreting infection-control policies and protocols, enforcing medication administration, storage procedures and controlled substance regulations
Maintains documentation of patient care services by auditing patient and department records
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintains cooperative relationships among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods
Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocation

Additional Information

Certified Health Coach
CCRN alumnus
Beginner EKG instructor
Former ACLS instructor
Adaptive Design Master Coach
Former Integrated Care Management instructor
Basic Cardiac Life Support (BLS)
Compact Iowa Nursing License

Education

TWIN RIVERS HIGH SCHOOL - BODE, IOWA | High School Diploma1993

IOWA CENTRAL COMMUNITY COLLEGE - FORT DODGE, IOWA | Associate DegreeNursing, 1995Nursing

CHAMBERLAIN UNIVERSITY | Bachelor of ScienceNursing, 12/2016

Invited to join the honors program.
Dean's list
Invited to join Sigma Theta Tau

Walden University - Minneapolis, MN | Master's in Health Care AdministrationHealth Care Administration

Resume Overview

Companies Worked For:

Friendship Haven
UNITYPOINT AT HOME
UNITYPOINT CLINIC
ST. ANTHONY MEDICAL CENTER

School Attended

TWIN RIVERS HIGH SCHOOL
IOWA CENTRAL COMMUNITY COLLEGE
CHAMBERLAIN UNIVERSITY
Walden University

Job Titles Held:

Journeys Neighborhood Director
Registered Nurse (RN) Case Manager
Project Manager
Manager

Degrees

TWIN RIVERS HIGH SCHOOL - BODE , IOWA | High School Diploma
IOWA CENTRAL COMMUNITY COLLEGE - FORT DODGE , IOWA | Associate Degree
CHAMBERLAIN UNIVERSITY | Bachelor of Science
Walden University - Minneapolis, MN | Master's in Health Care Administration

Journeys Neighborhood Director Resume Example

Resume Score: 80%

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