Authorized to work in the US for any employer Hardworking janitor, sales associate, and detailer focused on giving outstanding attention to every vehicle and customer. Offering 8 years of comprehensive experience in cleaning and refurbishing new and used automobiles in racine, wi area. Exceptionally skilled in waxing and buffing and cleaning cars and trucks upholstery and surfaces. Self-directed individual comfortable multitasking in challenging situations and meeting all deadlines. Dedicated Sales Associate offering 8 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
- Maintenance (5 years)
- Clean Room (5 years)
- Assembly Worker (6 years)
- Assembly Line (6 years)
- Cleaning (6 years)
- Communications (6 years)
- Customer Service Skills (6 years)
- Warehouse (6 years)
- Janitorial (6 years)
- Packaging
- Cashiering
- Kitchen Experience
- Sales
- Custodial Experience
- Forklift
- Food Preparation
- Construction
- Merchandising
- Commercial Cleaning
- Cash Handling
- Load & Unload
- Cash Handling
- Cashiering
- Customer Service Skills
- Forklift
- Merchandising
- Packaging
- Sales
- Buffing and waxing
- Spot and stain removal
- Janitorial equipment familiarity
- Exterior washes
- Merchandising knowledge
- Customer service-focused
- Special purpose cleaners
- Detailing equipment
- Showroom maintenance
- Inventory control procedures
- Interior vacuuming
- Cash handling accuracy
- Engine cleaning
- Window and windshield cleaning
- Documentation and recordkeeping
- Verbal/written communication
- Money handling
- Reading comprehension skills
- Product Sales
- Strategic planning
- Hand tools
- Customer- and service-oriented
- Reliable and punctual
- Money Transfer Systems
- Team player mentality
- Listening skills
- Written and oral communication skills
- Sales development
- Cash register operation
- Excellent communication skills
- Salesforce
- Certified Detailer, Winston Automotive - 2013
City, STATE, 09/2012 - 12/2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Cleaned cars both externally and internally by hand or by use of power washing and other equipment.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
- Reduced cleaning time by 25% while maintaining company quality standards.
- Responded to emergency cleaning requests to meet client expectations.
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
City, STATE, 01/2018 - 11/2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Kept drawer accurate by correctly processing cash, card and mobile payments.
- Helped prevent order errors by communicating with kitchen staff about special requests.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Maintained clean and presentable front counter by using slower periods effectively to restock and wipe down surfaces.
- Monitored sales events, added new merchandise and rang up purchases.
- Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Helped customers find specific products, answered questions and offered product advice.
- Memorized food combo numbers and current specials, staying up-to-date on promotions and prices.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
- Attended to dining room and bathrooms multiple times per shift to remove messes, collect trash and replenish supplies.
- Guided customers through order selection process by offering advice on menu items and ingredients.
- Inspected items for damage and obtained replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues with cash registers, card scanners and printers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Accepted orders at counter and drive through, greeting customers enthusiastically and assembling orders with speed and accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
City, STATE, 12/2016 - 11/2017
- Orchestrated organizational assembly strategy to produce products to conform to design specifications.
- Positioned and aligned components to complete accurate assembly work.
- Set and verified parts clearances to prevent jams or wasted materials.
- Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
- Smoothed surfaces to enhance alignment of parts and finishes.
- Inspected and tested final products to verify conformance to established tolerances.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Set up rigging and loading equipment daily and observed safety procedures to minimize risks.
- Communicated with supervisors about equipment malfunctions or material issues to promote speedy repairs.
- Stored and disposed of hazardous materials according to regulatory standards and organizational expectations to prevent environmental contamination and injury.
- Commended for having a perfect attendance for 6 months.
- Resolved 100% of customer service issues within 1 month to maximize loyalty and retention.
- Received the Gold Award for “Best Custodian of the Year” in 1 year.
- Creative Problem Solving: - Resolved product issue through consumer testing.
- Consistently maintained high customer satisfaction ratings.
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School Attended
- Gateway Technical College
Job Titles Held:
- Janitor, Detailer, Sales Associate
- Food Champion, Cashier
- Assembly Line Worker, Palletizer, Production Line
Degrees
- GED
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