I am a motivated and reliable office administrative professional with 11 years experience providing executive-level support. I am also a responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Some of my strengths include: Management/Administrative support professional experienced in working in fast paced environments while maintaining a high level of organization and accuracy of work related tasks. Perform diverse administrative services, which are moderately complex and often confidential. Experienced in work requiring independent judgment and initiative. Regularly complete assignments and demonstrate ability to deal with internal and external contacts as well as performing special assignments which include compiling reports and researching information.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. I have a strong work ethic, professional demeanor and great initiative. I am an energetic and reliable Office Manager skilled with working with a diverse group of people. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Leading large organizations
Implementing new business systems
Managing multiple priorities
Employee training and development
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Investigated and analyzed client complaints to identify and resolve issues.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Shelby County Sheriff OfficeFebruary 2008 to CurrentJail Processing Assistant Memphis, TN
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Developed more efficient filing systems and customer database protocols. Increased meeting efficiency by developing meeting agendas. Exercise knowledge of legal instruments to be served ,Processed inmates through legal system by finalizing inmate charges, performing fingerprint verification, and mug shot identification, Enter inmate information into the Shelby County database system Compare booking numbers , identification numbers, and fingerprints on arrest tickets to verify the identity of inmates charges with law violations. Answering multiple phone lines, emails and faxes, Maintain alpha filing system as required ,Interacting with Juveniles, Criminal and General sessions court to solve release errors and handles public and attorney visits.
Sam's ClubMay 2005 to February 2008Customer Service Supervisor/Shipping and Receiving Specialist Memphis, TN
Coordinated all department functions for team of 30 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Directly supported CEO in managing operation work flow. Coordinated admission processes and prepared medical records and agreement packets. Managed 35+ employees within 3 divisions Communicating with members concerning fax and pull, memberships, and renewals Conduct entrance interviews as well as instructing employee training classes Answering multiple phone lines in a high volume work environment Revise and edit employee work schedule and taking possession of all financial statistics, completing nightly accounting procedures Used skills such as :Data entry, reading financial reports, conducting training classes, and recruiting new employees Maintained weekly audits, scheduled deliveries and returns, faxed and emailed invoices and receipts to clients.
Malco Majestic Movie TheaterJanuary 2003 to May 2005Assistant Manager Memphis, TN
Scheduled and confirmed appointments for entire management team. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Standardized department filing system to increase efficiency. Increased meeting efficiency by developing meeting agendas. Locking and securing of facility nightly Manage daily activities of employees and delegated work duties Implemented cost effective strategies for business growth Train new hires in business regulations and service techniques Assist company manager with scheduling employees and personal issues Implemented new training classes, assisted in nighty deposits and balancing of all open accounts.
Kirby High SchoolJune 2004High School DiplomaMemphis, TN, US
Member of National Honors Society Club
University of PhoenixCurrentBachelor of Science: Business ManagementMemphis, TN, US