Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Safety-oriented Correctional Officer with more than 4 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention.   Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
  • Criminal law knowledge
  • Crisis intervention training
  • Self-defense techniques
  • Search and seizure procedures
  • Correctional facility procedures knowledge
  • Suicide prevention training
  • Inmate behavior modification tactics
  • Firearm operations trained
  • Safety and security-oriented
  • Strong interpersonal skills
  • Segregation unit specialist
  • Central and pod control
  • Conflict resolution skills
  • Team-oriented
  • Weapons training
  • Mediation capability
  • Credit card processing
  • Quick learner
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Trusted key holder
50 WPM typing speedProfessional phone etiquetteExcellent communication skillsDatabase managementArticulate and well-spokenCustomer service-orientedFlexibleAccurate and detailedExcellent planner and coordinatorWorks well under pressurePleasant demeanorAppointment settingTeam buildingCompensation and benefitsInvoice processingAdvanced clerical knowledgeMulti-line phone proficiencyConference planningCritical thinkerProject planning
Work History
Jail Officer, 11/2013 to 01/2014
Prince William County GovernmentDumfries, VA,
  • Completed extensive crisis prevention and intervention training programs.
  • Monitor conduct of prisoners, according to established policies, regulations, and procedures, in order to prevent escape or violence.
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities, in order to ensure that they will prevent escapes.
  • Search prisoners, cells, and vehicles for weapons, valuables, or drugs.
  • Guard facility entrances in order to screen visitors.
  • Search for and recapture escapees.
  • Inspect mail for the presence of contraband Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance.
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Conduct fire, safety, and sanitation inspections.
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
  • Settle disputes between inmates.
  • Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
  • Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.
  • Assign duties to inmates, providing instructions as needed.
  • Issue clothing, tools, and other authorized items to inmates.
  • Serve meals and distribute commissary items to prisoners.
  • Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.
  • Maintain records of prisoners' identification and charges.
  • Supervise and coordinate work of other correctional service officers.
  • Sponsor inmate recreational activities such as newspapers and self-help groups.
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Residential Supervisor, 11/2012 to 11/2013
Waste ConnectionsGlasgow, KY,
  • Clean and maintain group home in a safe and sanitary environment to ensure regulatory compliance;
  • perform inventory of group home;
  • Teach, plan, schedule, organize, coordinate, assign and participate in residential client activities;
  • Transport/assist clients to/from medical/health care provider appointments, activities, appointments, field trips, shopping, dances, church, etc 
  • Administer, order, obtain, inventory, and distribute medications and supplies; 
  • Provide assistance to clients regarding financial expenditures, accounting, etc.; 
  • Do necessary errands for and/or with clients; shop for groceries, supplies, etc.; 
  • Perform financial duties as required; 
  • Chart information (behaviors, needs, progress, etc.); record clients' needs and progress assessments 
  • Perform basic interior/exterior maintenance as necessary
  • Answer telephone, provide information, take messages;
  • Communicate, verbally and in writing, with supervisor, co-workers, clients, client families/advocates, and the general public.
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
  • Observed behavior of residents individually and in groups.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Conducted routine and emergency head counts.
Office Assistant/Receptionist, 06/2011 to 11/2012
Salvation Army UsaKearney, NE,
  • Answer phones and transfer to the appropriate staff member 
  • Take and distribute messages 
  • Greet public and clients and direct them to the correct staff member 
  • Coordinate messenger service 
  • Receive, sort and distribute incoming mail 
  • Monitor incoming emails and answer or forward as required 
  • Prepare outgoing mail for distribution 
  • Faxing, scanning and copying of documents 
  • Maintain office filing and storage systems 
  • Update and maintain databases such as mailing lists, contact lists and client information 
  • Taking Notes
  • Scheduling Meetings 
  • Troubleshooting 
  • Arranging Travel and Accommodation 
  • Organizing Office Activities and Events 
  • Greets Visitors 
  • Payroll Activities.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
Correctional Officer, 01/2008 to 05/2011
City Of Santa Ana, CaSanta Ana, CA,
  • Builds and maintains rapport with inmates.
  • Defuses disruptive behavior by verbal interventions.
  • Controls disruptive behavior by appropriate verbal orders and/or appropriate use of physical force.
  • Uses verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.
  • Informs and explains institutional rules to inmates.
  • Communicates information regarding security, safety and operations through the chain of command.
  • Monitors inmates, watching closely for unusual behavior, improper conduct or signs of conflict.
  • Monitors visits between inmates and personal visitors.
  • Supervises periods of recreational activity.
  • Searches inmates, by pat or strip method, to detect and confiscate contraband or unapproved items.
  • Searches cells or living quarters, recreational areas, visiting areas and other areas in buildings or on the grounds for contraband and unapproved items.
  • Searches the perimeter of an area by making checks on foot, by car, or from a watchtower to ensure there are no security breaches or contraband.
  • Conducts security checks of locks, doors, bars and windows, etc.
  • Assisted in restraining violent and unruly inmates.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Safely transported inmates to and from work sites.
  • Maintained records and logs of man hours, materials and equipment used.
  • Conducted internal security checks and distributed meals.
  • Continually monitored dormitories for inappropriate activity.
  • Supervised the meal distribution and observed inmates during meals.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Apprehended escapees safely while following proper techniques.
  • Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Routinely reviewed housing assignments and reassigned inmates when needed.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained communications with all other areas of the facility at all times.
  • Maintained daily logs of shift activity.
  • Escorted prisoners to court appearances in a timely fashion.
  • Instructed inmates on work details and transported them to work sites.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Maintained correct physical head count at all times.
  • Attended regular trainings and maintained appropriate certifications.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Determined and assigned inmates to appropriate housing.
Administrative Assistant, 06/2011 to 11/2012
Crane Co.Philadelphia, PA,
  • Greeted, assisted and directed guests, workers, visitors and the general public 
  • Answered all incoming calls and handled caller's inquiries
  • Provided office support services so as to make sure efficiency 
  • Responded to guests and public inquiries Received, directed and passed on telephone fax messages 
  • Directed the employees, guests and general public to the right staff member 
  • Maintained a sufficient record of office supplies Provided word-processing and clerical support 
  • Picked up and delivered the mail 
  • Maintained the common filing system and file all letters
  • Coordinated the repair and maintenance of office supplies
  • Provided administrative services for the Office Manager
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened all visitors and directed them to the correct employee or office.
Bachelor of Arts: English, Expected in 2017
Lamar University - Beaumont, TX
accounting, administrative, Basic, Billing, Business communication, clerical, Interpersonal skills, oral, copying, counseling, CPR certified, CPR, Criminal Justice, client, clients, databases, Desktop Publishing, Document Management, doors, fashion, fax, Faxing, filing, financial, First aid, forms, inventory, letters, listening, Notes, materials, mechanical, Meetings, mail, Office, windows, window, weapons, Monitors, Multitasking, newspapers, Office Manager, Organizing, Payroll, personnel, pick, police, policies, problem solver, Progress, quality, rapport, safety, FM, scanning, Scheduling, Self-motivated, Sound, Spreadsheet, staffing, supervisor, telephone, Answer phones, training programs, Transcription, Troubleshooting, warrants, Word processing, word-processing, written

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    School Attended

    • Lamar University

    Job Titles Held:

    • Jail Officer
    • Residential Supervisor
    • Office Assistant/Receptionist
    • Correctional Officer
    • Administrative Assistant


    • Bachelor of Arts

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