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IT/VTC Technician Resume Example

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IT/VTC TECHNICIAN
Objective
Seeking a position as an Audio/Video Technician in a dynamic corporate/government environment that will utilize exceptional communication and organization skills, with administrative technical support and customer service.
Summary

VTC Technician who consistently and successfully schedules, monitors, and troubleshoots multipoint videoconferences without supervision. Outstanding helpdesk customer service. Works great in a team oriented environment with strong work ethic.

Highlights
  • Active Top Secret Security Clearance (Expires April 2020)
  • A+ certified
  • Electronic Key Management Systems (EKMS) User
  • 3M Maintenance Person (301)
  • Self Starter
  • Efficiently Multitask in fast paced work environment
  • Proficient job completion
  • Extremely detailed oriented
Accomplishments
  • Top of class graduate for the course; Information Systems Technology career field for the U.S. Navy.
  • Received Letter of Accommodation for graduating with 93.4 cumulative grade average and maintaining the title of class leadership/supervisor throughout entirety of course duration for IT.
  • Promoted to Third Class Petty Officer through Navy Wide Advancement Exam.
Experience
IT/VTC Technician02/2013 to CurrentUnited States Navy/NCTS Hampton Roads VTCNorfolk, VA
  • Ensure the quality assurance and scheduling of Classified/Unclassified/North Atlantic Treaty Organization(NATO) conferences on the MGC 50/100 and CODIAN Bridges.
  • Provide technical support to Navy Afloat/Ashore commands and other government entities in regard to the their Videoconferencing systems by guiding users through effective operations and troubleshooting.
  • Maintain and troubleshoot general Cisco network equipment to include routers and switches in support of voice communications operations.
  • Responsible for VTC operation Tier One and Tier Two levels of customer support.
  • Successfully provided technical training and knowledge to new military personnel in effort to ensure quality of service.
  • Entry-Level knowledge on Cisco(EX90), Cisco(SX80), Tandberg 1700 MXP Codecs.
Education
2016Automated Digital Networking Systems (ADNS)Virginia Beach, VA, U.S.
  • Completed 80 hours of instructional and hands on training of Automated Digital Networking Systems(ADNS) D(v)1/K(v)1.
2016VTVS2/TVS-Implementing Cisco Telepresence Video Solutions Virginia Beach, VA, U.S.
2015Cisco Network Academy (A+)Pensacola, FL, U.S.
  • Enrolled in (A+) Certification prep course. Obtained (A+) Certification through CompTIA.
2015Cisco Network Academy (CCNA)Pensacola, FL, U.S.
  • Cisco Certified Network Associate (CCNA) instructional and hands on training course.
2015MCP Windows 7Pensacola, FL, U.S.
  • Microsoft instructional course. Entry-level hands on training with Windows 7 Operating Systems(OS).
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Resume Overview

Companies Worked For:

  • United States Navy/NCTS Hampton Roads VTC

School Attended

  • Automated Digital Networking Systems (ADNS)
  • VTVS2/TVS-Implementing Cisco Telepresence Video Solutions
  • Cisco Network Academy (A+)
  • Cisco Network Academy (CCNA)
  • MCP Windows 7

Job Titles Held:

  • IT/VTC Technician

Degrees

  • 2016
    2016
    2015
    2015
    2015

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