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it technician robotics technician resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in the human resource industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable customer service representative with 2+ years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Skills
  • Application Installations
  • Help Desk Support
  • Account Administration
  • Service Schedule Coordination
  • Customer Service
  • Teamwork and Collaboration
  • Organizational Skills
  • Troubleshooting Network Issues
  • Tracking and Documentation
  • System Performance Assessments
  • Issue and Resolution Tracking
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Resolving Problems and Incidents
  • Verbal and Written Communication
  • Attention to Detail
  • Hardware and Software Repair
  • System Performance Assessment
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Customer Service Support
Experience
IT Technician & Robotics Technician, 09/2017 - 01/2019
Terminix Global, Inc Nashville, TN,
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
Customer Service Representative, 06/2015 - 01/2017
The Rooter WOrks City, STATE,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier & Cook, 03/2011 - 08/2016
McDonald's City, STATE,
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
Education and Training
High School Diploma: , Expected in 06/2011
-
Electronic Classroom of Tomorrow - Columbus,
GPA:
Status -
: Radiology, Expected in
-
Central Ohio Technical College - Newark, OH
GPA:
Status -

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Resume Overview

School Attended

  • Electronic Classroom of Tomorrow
  • Central Ohio Technical College

Job Titles Held:

  • IT Technician & Robotics Technician
  • Customer Service Representative
  • Cashier & Cook

Degrees

  • High School Diploma
  • Some College (No Degree)

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