Technical Support professional skilled at resolving complex customer service issues in a timely manner. Effectively identifies problems using advanced troubleshooting skills.
Business Management Information Systems
Experienced skills: Microsoft/Windows Application Support, Active Directory, AS400, charts, Cisco routers, hardware, Customer Service Skills, Data entry, database, MMS, Dell, HP, Lenovo, Dell and HP servers, LAN/WAN, managing systems, Micros Point of Sales system, Excel Spreadsheets, Microsoft Exchange, Windows and Office, Windows, 2000, Networking, Printers, Remote Systems access, SCCM, scanners, End-user technical support, technical training, CISCO Voice over IP phones, Transportation, typing 70 wpm, UNIX.
Windows Server 2003/2008 SQL Databases, Backup and Restore files.
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