it support specialist i resume example with 6+ years of experience
United States veteran with Over 5 years of professional experience Grounded in Information Security with key practical experience in Network Implementation, Data Administration, Operation and Troubleshooting of enterprise data networks. Industry experience Health Care, Government and Non-Profit. Demonstrated technical acumen and competency in computer system installation, testing maintenance, repair and networking Strong track record of problem-solving success in high-pressure, operational settings Adept at organizing and leading diverse staff in dynamic environments Excellent communicator, skilled in peer and team development and experienced in Agile environments Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in cyber security. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in IT Industry .
|
|
- Maintain, process and troubleshoot computer system/operations, providing technical support and configuring security equipment for team of 642 staff members
- Regularly disseminate guidance, procedures, and policies regarding computer security
- Review Threat and vulnerability assessments, recommending cost-effective security countermeasures and recovery plan for network data
- Prepare and reviewed serious incident reports, situation reports, operational briefs, and other required reports for accuracy and precision
- Interacted with customers to provide them the updated tablets and educated them about the cyber threats
- Successfully, rebuild, recovered, restored data and servers from fatal errors by conducting security checks including backing up Terabyte volumes of data, and enacting disaster recovery policies and procedures
- Performs email review, log analysis, analysis of network traffic and endpoint systems, enrich data and responsible for escalating and assigning incidents to level two (Tier 2) incident handlers
- Logging and auditing
- Partnered with IT vendor to execute infrastructure improvement projects and monitor tech support tickets
- Trained PHE staff on essential software, database, network and security procedures
- Received damaged or infected tablets from customers, diagnosed, troubleshot and documented each tablet; performed quality control testing to ensure tablet hardware is no longer damaged and all software and applications are functioning properly
- Log management and monitoring for incident detection and remediation
- Supported the team of 5 technical assistants to ensure that the security compliances for tablet devices are met; updated software, tested, and prepared smart tablets and gadgets for shipment to gym facilities
- Interacted with customers to provide them the updated tablets and educated them about the cyber threats
- Performed necessary server system patching and updates to ensure proper security posture.
- Responsible for installation and maintenance of new network connection for the customers
- Configured all the required devices and equipment for remote vendors at various sites and plants
- In-depth expertise in the implementation of analysis, optimization, troubleshooting and documentation of LAN/WAN networking systems
- Worked closely with the Security team in areas of Information Security incident response related to database, SQL Injection attack
- Manage enterprise security systems, identifying key security risks, reporting risks to management with recommendations for corrective action utilizing NIST frameworks
- Part of Disaster Recovery Datacenter’s Security Configuration and Management team
- Replacing server and network equipment have field replaceable unit and are low Voltage
- Certification: and Security Clearance , DoD National Security Clearance DOD Secret Level clearance 2021
- a Splunk Engineer configuring, implementing and supporting Splunk Server Infrastructure. Configure, maintain and design network security solutions including firewalls. Hands on experience on Web Application Firewalls and attack mitigation techniques Facilitate implementations of information security policies, account security policies and standards for logical and physical security Perform Risk Assessment, Gap analysis & create Risk Mitigation plan Knowledgeable in providing remediation consultation to organizations and system owners, ensuring vulnerabilities are remediated Analyzed the Policy rules, monitor logs and documented the Network/Traffic flow Worked on various projects involving security systems to bring in security data to the SIEM
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Virginia University of Science
- Massey University
Job Titles Held:
- IT support specialist I
- Security Engineer
- IT Specialist
Degrees
- Master of Science
- Emergency Management Certificates U.S Department of Homeland Security 2020
- MSCIA
- Bachelor of Social Work and Post Graduate Diploma
- CompTIA A+ and Sec + Certification Cisco IT Essentials Certificate
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy