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it support specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Skills
  • Customer Support Needs Assessment
  • Hardware Diagnostics
  • Windows XP/Vista
  • Troubleshooting Network Issues
  • Error Detection
Experience
IT Support Specialist, 08/2022 to Current
Canada Goose17Th Floor Suite 1745 - Borough Of Manhattan, NY,
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
Inventory Associate, 10/2022 to 04/2023
Stryker CorporationMelbourne, FL,
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels.
  • Maintained inventory and supply levels to manage production workflows.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Performed inventory counts and ordered materials.
  • Oversaw shipping and receiving of inventory and supplies.
  • Ordered new supplies to restock and based on routine needs.
  • Conducted quantity takeoffs and ordered materials.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed inventory cycle counting and identified discrepancies.
  • Entered information into system to update status reports.
  • Performed scheduled inventory counts and supply audits.
  • Inspected incoming materials for damage.
  • Coordinated inventory, stocking and ordering.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
Production Assembler, 07/2020 to 08/2022
HcaRome, GA,
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Rotated through series of different stations based on team needs.
  • Packaged and palletized completed products and prepared for shipping.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Processed written and verbal instructions, prints and work orders.
  • Shoveled, swept or otherwise maintained clean and safe work areas.
  • Provided assistance in producing wiring or component assemblies.
  • Determined team assignments and work procedures to increase efficiencies.
  • Completed production reports to communicate team production level to supervisor.
  • Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
  • Set up and operated greasing equipment to lubricate components, sub-assemblies or assemblies.
  • Assembled and completed products according to production schedules.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Recorded and reported product damages and malfunctions for supervisor review.
Machine Operator, 06/2018 to 06/2020
Droplette, WA,
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Education and Training
Bachelor of Science: , Expected in 06/2026 to Southern New Hampshire University - Hooksett, NH
GPA:
High School Diploma: , Expected in 06/2022 to Manchester West High School - Manchester, NH
GPA:
Languages
English:
Limited
Negotiated:
French:
Elementary
Negotiated:
Swahili:
Native/ Bilingual
Negotiated:
Certifications
  • Certified [Job Title], [Company Name] - [Year]
,

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Manchester West High School

Job Titles Held:

  • IT Support Specialist
  • Inventory Associate
  • Production Assembler
  • Machine Operator

Degrees

  • Bachelor of Science
  • High School Diploma

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