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It Support Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • An IT Support Specialist with over 15 years of extensive experience in installing, configuring, managing, maintaining and troubleshooting a diverse range of hardware, software, networks and endpoint peripherals. Extensive experience assisting IT services infrastructure to evaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments. Fast proactive learner and ability to adapt to new concepts and responsibilities.
  • Goal oriented & time management
  • Project Collaboration & Lead Management
  • Business & interpersonal communication
  • Multitask, & details oriented
  • Mobile Devices Support Specialist
  • Configuration, Change, & patch management
  • Problem solving & analytic skills
  • Apple Products Support Specialist
  • Team & User awareness trainer
  • Multi Device & OS platform oriented
  • Third party vendor relationship management
  • Flexible 365/24/7 availability
Technical Skills
Accomplishments
Experience
09/2014 to Current
IT Support Specialist Teddy Bear Portraits , ,
  • Assisting Commonwealth of Virginia's No.1 and nation's one of the largest community college to keep its IT infrastructure up and running at "Manassas Campus".
  • Providing remote and face-to-face onsite support to all departments.
  • Managing and supporting the IT infrastructure of three multiple locations of campus.
  • Providing Apple products support.
  • My responsibilities include providing direct IT support and services to Provost Office, and Dean of student services.
  • I have achieved highest-level of satisfactions during college survey.
  • Day-to day Key responsibilities are but not limited:.
  • Manage, monitor, administer, and support servers, workstations, printers and mobile devices for all supported departments.
  • Maintain supported department's organizational units' users and groups using Active Directory.
  • Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, computational and enterprise systems.
  • Evaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments.
  • Plan, design and implement custom solutions for various computing environments.
  • Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements.
  • Research and evaluate new technologies in efforts to reduce cost, increase performance, improve security and enhance managing and reporting.
  • Make sure Technology deployments are thoroughly tested, in accordance with best practices, and changes are communicated to clients.
  • Work to continuously improve college's IT infrastructure and LAN Administrators, Systems Administrators and Systems Engineers on various IT projects.
03/2014 to 09/2014
Senior System Administrator Deloitte Darien, CT,
  • Worked under extreme confidential environment to support end users during the replenishment of personal and corporate computers in a local government.
  • Managed, maintained and provided day-to-day IT operations and support for Windows Desktop OS and server 2008-2012R2 including Apple and VMware products.
  • Provided remote support to a list of over 55 clients having around 2800 users and on-site support to a client with more than 900 users including faculty, staff and students.
  • Successfully completed the IT projects to remove, backup, re-image and install new Computers, Macs, laptops, mobile devices and peripherals for the local county.
  • Key responsibilities but not limited to:.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Support users and networks.
  • Analyze and isolate issues if required.
  • Evaluate and modify systems to increase performance.
  • Install, configure, patch, support and maintain various Windows, Mac and Linux operating systems.
  • Perform user management by assigning proper configuration of authentication and authorization of directory services in Windows Server 2008-2012R2.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Provide Support to Mac computers.
11/2005 to 02/2014
Senior System Administrator Deloitte Quantico, VA,
  • Work independently and as a team leader for certain IT projects.
  • Provide day-to-day, on-site and remote support as a "Break Fixer".
  • Utilize helpdesk-ticking system to provide support to end user and clients.
  • Track, update and maintain assigned support requests.
  • Remove, backup, re-image and install new Computers, Macs, Laptops, and mobile devices per client's requests.
  • Key responsibilities but not limited to:.
  • Install, configure, Monitor and provide technical support for server hardware running Windows operating systems as defined by system standards to maintain optimum performance.
  • Install, configure and troubleshoot Network Printers; Dell, HP, Lexmark, OkiData, Xerox & others from dot-matrix, inkjet, laser, MFC, to wide format Eco-Solvents.
  • Install, configure, upgrade and trouble shoot Software issues; Windows, MAC, Linux OS.
  • Provide restore/refresh backup and disk imaging for new PC distribution.
  • Provide awareness training to end users for further guideline to eliminate the same issues accruing again.
Education and Training
Expected in
Bachelor of Science: Computer Science
- ,
GPA:
Computer Science
Expected in
Bachelor of Business Administration:
- ,
GPA:
Interests
Serving college and campus wide admin, hiring and planning committees. *Providing volunteer IT support on behalf of NOVA to Virginia Star (vaster.org) program. *Awards winner at Manassas Campus for "Best IT & Customer Support Specialist" Providing following hands-on group and one-on-one training to campus faculty/staff: *WebEx meetings *MS office Products
Additional Information
  • IT certification: *Security+ Misc.: *Serving college and campus wide admin, hiring and planning committees. *Providing volunteer IT support on behalf of NOVA to Virginia Star (vaster.org) program. *Awards winner at Manassas Campus for "Best IT & Customer Support Specialist" Providing following hands-on group and one-on-one training to campus faculty/staff: *WebEx meetings *MS office Products *Security awareness *Classroom technology Status: US Citizen
Skills
Active Directory, Apple, backup, interpersonal communication, hardware, client, clients, Dell, drivers, Fast, firewalls, functional, HP, image, imaging, IT management, IT Support, LANs, LAN, Laptops, laser, team leader, Linux, Linux OS, local government, MAC, Macs, Managing, MFC, Office, Windows operating systems, Windows, multimedia, enterprise, Network Printers, network, networks, operating systems, OS, organizational, peripherals, printers, Problem solving, relationship management, reporting, Research, routers, servers, switches, technical support, phones, time management, trainer, troubleshoot, troubleshooting, upgrade, WANs, Windows Server

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Resume Overview

School Attended
Job Titles Held:
  • IT Support Specialist
  • Senior System Administrator
  • Senior System Administrator
Degrees
  • Bachelor of Science
  • Bachelor of Business Administration

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