Assistant Network Administrator with experience maintaining Windows environments from the server to the end user; looking for a job with an environment to advance current knowledge and skills and also gain new skills advancing in the company.
Active Directory, Adobe Acrobat, Photoshop, Dreamweaver, Illustrator, CAT 5 cable installation, CD-ROM repair, Cisco Unified Servers, Outstanding Customer Service, DHCP, Direct Sales, DNS sever knowledge, RightFax servers, ghosting hard drives, hiring, Fortis Imaging software, laptop repair, leadership skills, Mac repairs, Mac OS, Exchange 2010, Office 2010, Windows 7, Microsoft Server 2003, 2008, networking, NIC cards, peripheral repair, print servers, Retail management, TrackIT, Jira, Cisco AnyConnect VPN, web servers
IT Support Specialist, 09/2012 to Current Clearpoint Credit Counseling Solutions – Richmond, VA
Maintain Cisco Phone servers and phones.
Provide documentation on infrastructure related processes.
Consistently meet deadlines and requirements for all projects.
Manage firewall, network monitoring and server monitoring both on- and off-site.
Install system software for servers and end users.
Repair and replace hardware, including monitors, printers, thin clients, PC's, Servers and Scanners.
Set up equipment for employees in local and remote offices, including installing cables.
Install software and operating systems on physical and virtual desktops.
Restore data, operating systems, files, documents and drivers.
Resolve computer hardware and software, printing, installation, word processing, email and operating systems issues.
Provide level II IT support to non-technical personnel within the business and with third party software vendors.
Resolve customer issues in a clear, courteous and straightforward manner.
Identify and solve technical issues with a variety of diagnostic tools.
Follow up with clients to ensure optimal customer satisfaction.
Technical Support Analyst, 02/2012 to 07/2012 SyCom Technologies – Richmond, VA
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to contacted companies.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Worked in multiple ticketing systems.
Handled end users problems with software and hardware.
Worked with multiple operating systems and different versions of sever software.
Created accounts in Active Directory, Microsoft Exchange, and AutoTask.
Learned to manage time over the different companies SLA's.
Helped maintain the dedicated companies' information through OneNote.
General Manager, 08/2011 to 11/2011 Spirit Halloween – Richmond, VA
Managed all aspects of a retail business from start to finish.
Advertised for the store.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Scheduled and led daily store meetings for all employees.
Examined merchandise to verify that it was correctly priced and displayed.
Hired, trained and evaluated personnel in sales and marketing.
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Bartendar, 10/2010 to 08/2011 Ruby Tuesday – Ashand, VA
each customer with friendly eye contact.
and served cold drinks, or frozen milk drinks or desserts, using
drink-dispensing, milkshake, or
Spoke with patrons to ensure satisfaction with
food and service.
bar with beer, wine, liquor, and related supplies.
guest checks, collected cash and processed credit cards.
ingredients, such as liquor, soda, water, sugar, and bitters, to prepare
cocktails and other drinks.
wine, and bottled or draft beer.
inventory and restocked items throughout the day.
Assistant Network Administrator, 11/2008 to 11/2010 The Woodland, Inc – Farmville, VA
Maintained facility's computers, printers/faxes, security system, company cell phones, and servers.
Monitored servers' functions.
Set up Residents' internet access.
CAT 5 cable installation through facility.
Maintained main facility program, Long Term Care (LTC), for nursing and medical staff.
Handled all end user needs from software errors to fixing peripherals.
Installed all programs used by the facility and configured for specific users' needs.
Setup users' accounts in the all systems, including biometric door reader for medicine storage.
Knowledge of Adobe Illustrator, Publisher, Dreamweaver, Photoshop and Acrobat 8.
Assistant Network Administrator, 02/2007 to 11/2008 ECPI College of Technology – Glen Allen, VA
Managed Interns' responsibilities, such as daily duties and making sure to stay on task.
Broke down the Interns' tasks with goals.
Setup Networks for Cisco classes per Cisco's teaching material.
Setup the entire Microsoft Certification testing Center located at the Innsbrook Campus.
Constructed and updated local campus website.
Created and maintained the web server.
Working knowledge of SQL server.
Gaining knowledge of Adobe software, Illustrator,
Dreamweaver and Photoshop.
Created user accounts in systems.
Assisted staff and students with software and
Helped maintain the servers and network.
Used ghost 2003 to image drives.
Replaced hardware and fixed software errors.
Reset network passwords in Active Directory.
Create and installed CAT 5 cable.
Added workstations to domain.
PC Repair - Part Time, 06/2007 to 09/2007 My Computer Works PC Repair – Glen Allen, VA
Determine problems on Customer's home or business PC's and laptops.
Replaced or Repaired hardware.
Travel to businesses and maintain networks.
Control schedule for onsite maintenance calls.
Associate of Applied Science: Computer Science, 2007 ECPI Technical College - Glen Allen, VA
Coursework in Computer Networks
Coursework in Computer Science, Information Technology, and Computer Applications