LiveCareer-Resume

It Support Specialist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Extensive knowledge of Microsoft OEM, OLP, Microsoft Office Suite and Microsoft Server, Cloud and Office 365 and FPP migrations.
+10 years of experience building and troubleshooting computer and network problems in a variety of situations.
Experience in hardware and software installation, routers, switches and virtual machines.
Outstanding organizational skills with the aptitude to schedule

and prioritize tasks.
IT, Service and Management experience.
Educational background in IT, Business and Corporate Communications
Bright, confident and responsible individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes
Self-motivated and ability to organize workloads and work with little direction.

Skills
  • Mac & Windows systems
  • Hardware and Software Installation
  • Software diagnosis
  • Data recovery
  • Computer support
  • Technical issues analysis
  • Business Development
  • Technical Support
  • Microsoft Office Specialist (MOS) Expert
  • Complaint resolution
  • Wide-area Networks
  • Norton Antivirus Software
  • TCP/IP
  • Mac Systems
  • Technical Documents Comprehension
  • Application Support
  • Purchasing
  • Network Hardware And Software Maintenance
  • System Configuration
  • Repair
  • Software Installation
  • Staff Management
  • Budgeting
  • Scheduling
Education
Alexandria Academy For Science And Technology Egypt, Expected in 06/2010 Bachelor of Applied Science in Information Technology : Computer And Information Sciences - GPA :
Mount Wachusett Community College Gardner, MA Expected in No Degree : ESL - GPA :
Mount Wachusett Community College Gardner, MA Expected in No Degree : Photography - GPA :
American University Of Kuwait Kuwait , Expected in No Degree : Public Speaking - GPA :
Microsoft Chicago, IL, Expected in No Degree : Microsoft Innovative Educator - GPA :
Work History
Willowtree Apps - IT Support Specialist
Columbus, OH, 06/2018 - Current

I'm handling +25 branch in 8 states for IT Hardware and Software.

  • Configured hardware, devices and software to set up work stations for employees.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
Leidos Holdings Inc. - Hardware Technician
Germantown, MD, 07/2016 - 04/2018
  • Repair Laptop Motherboard as change VGA chip and updating bios using EEPROM.
  • Repair all computer systems and related electronic equipment.
  • Experience with LAN/WAN networks.
  • Install, maintain, manage security system.
  • Install new and repaired computer technology.
  • Designed computer hardware components and peripheral devices including power supplies, heat sinks, hard-drives and integrated circuit boards.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Cgi Group Inc. - Partner Account Manager (OEM), Channel and Retail
Phoenix, AZ, 06/2011 - 06/2016
  • Grew retail sales volume in assigned territory through strategic budgeting and product promotion.
  • Increased retail volume.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managing Gulf's business for OEM Distributor & Reseller channel team helping consumers, SMBs with Microsoft's portfolio of products such as Windows 10 Pro, Windows Server, O365 etc. by working with channel partners, retailers.

Sales: Responsible for OEM all-up revenue targets & scorecard metrics. Develop account plans with Condition of Satisfaction, Geo expansion with distributor engagement for better breadth coverage. Revenue forecasting per managed partner by Business Group on weekly/monthly/quarterly basis.

Marketing: Execute Gulf/Global marketing programs, promos, incentives and offers across channel ecosystem to accelerate/overachieve business quotas.

Readiness: Ensure channel readiness for both managed (distributors & managed partners) and unmanaged (breadth partners) by conducting regular readiness sessions.

Anti-Piracy: Identify leads based on market intelligence or thru programs like mystery shopping. Drive channel awareness programs (letters, faxes, emails, round table meeting, etc) to increase awareness levels of partner ecosystem.

Other responsibilities include driving partner preference & adoption of Microsoft devices & services.

MANTRAC GROUP ( DELL&HP Distributor ) - It Support Technician
City, STATE, 02/2008 - 03/2011
  • Maintained laptop hardware and date recovery.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and input commands to troubleshoot areas.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Alexandria Academy For Science And Technology
  • Mount Wachusett Community College
  • Mount Wachusett Community College
  • American University Of Kuwait
  • Microsoft

Job Titles Held:

  • IT Support Specialist
  • Hardware Technician
  • Partner Account Manager (OEM), Channel and Retail
  • It Support Technician

Degrees

  • Bachelor of Applied Science in Information Technology
  • No Degree
  • No Degree
  • No Degree
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: