IT Support Specialist Resume Example
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Extensive knowledge of Microsoft OEM, OLP, Microsoft Office Suite and Microsoft Server, Cloud and Office 365 and FPP migrations.
+10 years of experience building and troubleshooting computer and network problems in a variety of situations.
Experience in hardware and software installation, routers, switches and virtual machines.
Outstanding organizational skills with the aptitude to schedule
and prioritize tasks.
IT, Service and Management experience.
Educational background in IT, Business and Corporate Communications
Bright, confident and responsible individual, who possesses outstanding interpersonal skills and the ability to resolve problems and disputes
Self-motivated and ability to organize workloads and work with little direction.
I'm handling +25 branch in 8 states for IT Hardware and Software.
- Configured hardware, devices and software to set up work stations for employees.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Repair Laptop Motherboard as change VGA chip and updating bios using EEPROM.
- Repair all computer systems and related electronic equipment.
- Experience with LAN/WAN networks.
- Install, maintain, manage security system.
- Install new and repaired computer technology.
- Designed computer hardware components and peripheral devices including power supplies, heat sinks, hard-drives and integrated circuit boards.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Grew retail sales volume in assigned territory through strategic budgeting and product promotion.
- Increased retail volume.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Checked prices for customers and processed items sold by scanning barcodes.
- Managing Gulf's business for OEM Distributor & Reseller channel team helping consumers, SMBs with Microsoft's portfolio of products such as Windows 10 Pro, Windows Server, O365 etc. by working with channel partners, retailers.
Sales: Responsible for OEM all-up revenue targets & scorecard metrics. Develop account plans with Condition of Satisfaction, Geo expansion with distributor engagement for better breadth coverage. Revenue forecasting per managed partner by Business Group on weekly/monthly/quarterly basis.
Marketing: Execute Gulf/Global marketing programs, promos, incentives and offers across channel ecosystem to accelerate/overachieve business quotas.
Readiness: Ensure channel readiness for both managed (distributors & managed partners) and unmanaged (breadth partners) by conducting regular readiness sessions.
Anti-Piracy: Identify leads based on market intelligence or thru programs like mystery shopping. Drive channel awareness programs (letters, faxes, emails, round table meeting, etc) to increase awareness levels of partner ecosystem.
Other responsibilities include driving partner preference & adoption of Microsoft devices & services.
- Maintained laptop hardware and date recovery.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
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Resume Overview
School Attended
- Alexandria Academy For Science And Technology
- Mount Wachusett Community College
- American University Of Kuwait
- Microsoft
Job Titles Held:
- IT Support Specialist
- Hardware Technician
- Partner Account Manager (OEM), Channel and Retail
- It Support Technician
Degrees
- Bachelor of Applied Science in Information Technology : Computer And Information Sciences
No Degree : ESL
No Degree : Photography
No Degree : Public Speaking
No Degree : Microsoft Innovative Educator
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