it support specialist resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Resourceful IT Support Specialist with 5 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency for multiple school districts. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, hardware flaws and upgrade challenges. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

  • Bilingual in Spanish
  • Technical Troubleshooting
  • Hardware Upgrades
  • Hardware Diagnostics
  • Customer Support Needs Assessment
  • Computer Diagnostics
  • Help Desk Support
  • Software Evaluation
  • Customer Service Support
  • Hardware and Software Repair
  • Teamwork and Collaboration
  • System Performance Assessments
  • Organizational Skills
08/2021 to Current
IT Support Specialist Adventure Credit Union Lansing, MI,
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Installed and supported desktop software titles and add-ons.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
06/2021 to Current
Barista Cedar Valley Medical Specialists Cedar Falls, IA,
  • Operated cash register, collected payments, and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation. (if you look at the store's reviews, you see my name a couple times)
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Followed health, safety, and sanitation guidelines to pass state inspections.
05/2020 to 08/2021
IT Technician Eplus Technology Philadelphia, PA,
  • Distributed hundreds of Chromebooks
  • Programmed Vernon Township School District's TV displays
  • Took part in organizing Vernon Township School District's official website
  • Re-imaging of Chromebooks and PCs
  • Set up teacher classrooms, laptop carts and computer labs
  • Serviced hundreds of Chromebooks (both hard and software)
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
Education and Training
Expected in 06/2021 to to
High School Diploma:
Vernon Township High School - Vernon, NJ,
  • Seal of Biliteracy Recipient (in Spanish)
  • Received President’s Award 2016, 2017
  • Math Honor Society
  • Spanish Honor Society (Treasurer)
  • National Thespian Honor Society (Vice President)
  • Tri-M Music Honor Society
  • Advanced Choir (President)
  • Selected for several National Student Leadership Conferences
  • Senior Student Arts Scholarship Recipient
  • SCA Scholarship Recipient
  • 3.3 GPA
Expected in to to
: Management Information Systems
Arizona State University - Tempe, AZ
Leadership Activities
  • VTHS Key Club- Vice President 2018-2021(Received Distinguished Officer Certificate twice 2019, 2021)
  • VTHS Choir- President 2020-2021
  • VTHS Thespian Honor Society- Vice President 2020-2021
  • Selected for Lindsey Meyer Teen Institute- took part in their Fall Leadership Conference 2019
  • Informed my fellow peers about the importance of Black History Month
  • Took part in the Pass It Along Leadership conference 2019
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Vernon Township High School
  • Arizona State University

Job Titles Held:

  • IT Support Specialist
  • Barista
  • IT Technician


  • High School Diploma
  • Some College (No Degree)

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