Competent IT Specialist with four years of experience in Information Technology. Well-versed in system administration and assisting end-users with the diverse computer system, mobile device, and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
System Administration: Provided technical professional level support for IT Systems – servers, workstations, and automation systems (Business Process Manager -BPM) for end users.
Network Service: Ensures functionality, connectivity, and availability of LAN switches, data/phone connections and infrastructure.
Telecommunication/Mobile technology: Deploys and provides technical support for telephones, mobile devices, and other mobile connectivity hardware.
Customer Support: Provides technical professional level support to staff, vendors, other end-users for IT Systems, equipment, and phones.
System Administration: Provided support for mission-critical information systems – Desktop computers, workstations, network printers, and Electronic Health Record (EHR) for end users.
Network Infrastructure: Ensures functionality, connectivity, and availability of networking devices and other infrastructure components.
Telecommunication: Provided technical support for telephones, mobile devices, and other mobile connectivity hardware.
Customer Support: Provided technical professional level Helpdesk/Desktop support to staff, vendors, other end-users for IT Systems, equipment, and phones.
Managed and supported clients' websites and ensured an efficient user experience.
Managed system infrastructure of a mid-sized business that revitalized business agility and boosted the client base by 50% while continuously supporting the organization's mission by
Part of a three-member IT team to support the infrastructure of a mid-sized healthcare company where provision was made for continuous management of the information systems, IT asset, and network infrastructure standardization. I provided performance-tuning and a tier-1 and 2 support to approximately 150 mixed Linux, Mac, and Windows OS.
AWS Certified Solutions Architect – Associate.
IT Trainings, 10/2010 – 09/2017
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