- Microsoft Server 2012 R2, 2008 R2, 2003
- Microsoft Windows 7 & 8, Vista, XP pro, Macintosh
- Active Directory, DHCP/DNS Ethernet and Firewall proficient
- VMWare experience
- MS Hyper-v experience
- VoIP knowledge and Supporting IP Telephony
- Storage management
- Network protocols
- Disaster recovery environments
- Citrix
- Cisco IOS,
- Positive attitude
- Focused and driven
- Advanced troubleshooting
- Virus and Spyware removal
- Server management
- Computer diagnostics and repair
- Accomplished with mobile devices
- Patient and diligent
- MS Office 2007, 2010 & 2013, MS Project, Visio
- Web content filtering
Coursework in Information Technology.
Attention to detail and accuracy. Serving as a Network Administrator and oversee IT support for department's. Assisting a major network installation and upgrade project. Serving customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Los Gatos, CA, 09/2015 - Current
- Excellent customer service
- Troubleshoot and support manufacture products
- Extensive background knowledge for Desktop support, Administer MS windows servers
- Network diagnostics and analysis
- Provide technical assistance via email, phone and ticketing
- Install and configure switches
- Configure Vlans, access rules, port forwarding
- Storage deployment of SAN/ISCSI/NFS/NAS.
- Process an average of 60-75 inbound and outbound technical support calls
- Resolving difficult issues while maintaining positive rapport with customer.
- Providing resolutions to customer complaints and concerns with strong verbal and negotiation skills.
Denver, CO, 06/2012 - 09/2015
- Enterprise routers installations and configuration
- Implement Active Directory, DNS, DHCP and FISMO roles transfers.
- Installation and configuration of switches
- Work with cabling vendors for segregated voice and data networks.
- Installation of voice/phone servers, VOIP
- Provide excellent customer service
- Extensive background knowledge for desktop and server
- Migrating clients to Hosted Exchange
- Disaster recovery solutions.
- SetupĀ virtualization environments ESXi VMware
- Storage deployment of SAN/ISCSI/NFS/NAS
- Implementation of enterprise level WIFI installation
- Administer MS windows 2003, 2008, 2008 r2, 2012 and 2012 R2, Essentials R2
- Installation and configuration of various firewalls
- Mapping network using MS Visio.
Phoenix, AZ, 06/2007 - 06/2012
- Ensure all IT-related projects were implemented in a timely and efficient manner.
- Support over 80 users
- Oversee the desktop/laptop infrastructure
- Manage all server and network escalations and deployments.
- Manage all phone support, deployment and issues
- Coordinate and deployment of About-time time and attendance
- Maintain vendor relationships and software compliance issues.
- Assist in migrating in house servers to a data-center.
- Implement and configure VPN Client/Site-to-Site including VOIP over VPN.
- Opening TCP/IP ports within ACL's and Nat static ports when configuring firewalls.
- Maintain and optimize documentation of all LAN network hardware, software and security systems.
- Configure and deploy Aruba wireless controller
- Maintain service packs, patches, and upgrades
- Create desktop operating system images
- Coordinate all purchases of hardware and software from vendors.
City, STATE, 05/2007 - 06/2007
- Assigning HelpDesk requests to technicians.
- Troubleshot and applied maintenance for computers.
- Send and receive shipping for all I.T. equipment's.
City, STATE, 2006 - 2007
- Maintain service packs, patches, and upgrades to desktop, and server operating systems.
- Ensure all servers and desktops remained up to date with patches, virus, and security updates.
- Support anti-virus system
- Create desktop operating system images
3com/HP, Active Directory, DNS, cabling, CISCO, Servers, Hardware, excellent customer service, Dell, desktops, DHCP, Disaster recovery, documentation, firewalls, VOIP phone support, LAN/WAN, Exchange, MS Office, MS Project, Microsoft Windows (All Versions), NAS, NFS, networking, network printers, cameras, policies, routers, SAN, switches, technical assistance, VPN, MS Visio.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Mt. Sierra College
Job Titles Held:
- IT Support Network Engineer
- Network Administrator
- Network Administrator
- I.T Help Desk
- I.T. Help Desk Technician
Degrees
- BS Degree
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
