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it specialist custspt resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

IT Specialist with 15+ years of international work experience in Information Technology support in the United States Air Force, Department of Veterans Affairs, and University. Currently seeking an environment where I can build, leverage relationships, and resources by leading to deliver organizational success with quality, efficiency, security, and speed.

Skills

Information Assurance Officer

Security Operations

System Administrator

EIL Custodial Officer

Trusted Agent

AD/SCCM/dBAT

Application & Data Security

Vulnerability Management

Work History
IT Specialist (CUSTSPT), 04/2019 - Current
Department Of Defense Joint Base Anacostia-Bolling, DC,
  • USAF Veteran serving veterans; takes pride in the mission supporting veterans across the nation. Supports IT equipment, applications, and assets critical to production floor sending out 20M+ prescriptions to Veterans yearly.
  • EIL Custodial Officer; managed, maintained, identified and scanned 1200+ Tucson CMOP IT assets and equipment valued at approximately $4M for both FY 2020 and FY 2021. Ordered and tracked 20K+ in IT assets/equipment/consumables for CMOP Production. Alternate POC EVA Storage system currently being decommissioned, worked with National and Storage teams.
  • Imaged, configured, tested and deployed CMOP environment systems w/ VA mandated Win10 migration; ultimately met 2020 VA and CMOP goal. Assisted lead by migrating, decommissioning, and installing new Server 2016 production servers. Assured seamless transfer of equipment to maintain production floor uptime on equipment and apps with zero integrity loss. Worked Siemens PBX to Cisco Voip migration. Worked with contractors, Innovations Robot Systems, Software Engineers, QA Team, deploying/gathering logs and data/testing production floor applications.
  • Team Player. Provided/built documentation for team on share for installs of equipment and software to ensure groups knowledge base and quick reference for repairs/outages. Filled in for Lead IT Specialist during FCIO transfer. Worked with both day and night shift as middle man to assist in smooth day to day operations.
  • Professional. Customer service always number one priority; coordinated/expedited and remediated hundreds of incidents. Responds to mission critical outages on CMOP production floor. Recognized, rewarded, and received kudos from CMOP Team.
Technology Systems Administrator , 06/2016 - 04/2019
Moffitt Cancer Center Wesley Chapel, FL,
  • Provide high end customer service for all levels of customers. Management, Staff, Instructors and Students for more than 800 computers onsite.
  • Maintained, installed, and troubleshot end devices for Ford, GM, BMW, Volvo, Cummins, and Freightliner courses. Maintained Chassis, Engine, and transmission dyno IT assets and systems. Installed SCT, Hondata, and various tuning software for Performance courses.
  • Provided training and mentoring for Technology Support Administrators at multiple UTI locations. SCCM training and cross trained with the Client Technology Team.
  • Administer Active Directory and Microsoft Exchange accounts. Maintained, programmed, troubleshot end devices on Mitel VOiP system. Configuring, deploying and maintaining networked printers. Cisco and Juniper experience.
  • Remote support across the United States at other campuses using RDP, VNC, Microsoft OCS, WebEx, Remote Assistance, SCCM Remote Control and lntelliAdmin applications.
  • End to end workstation maintenance including imaging with Symantec Ghost and Acronis True Image, workstation customization, deploying and maintaining laptops, desktops and servers running Windows XP, Windows 7, Server 2003, Server 2008, and Server 2012.
  • Used HEAT Call Logging and Alert Monitor applications to document trouble tickets and maintain strict ticket SLAs.
  • Created MDF and IDF documentation, including fiber terminations, security camera equipment, and access control equipment.
  • Interface with various contractors and vendors for installation, maintenance and pricing for voice and data networks as well as various equipment and hardware. Major facilitator for upgrading access control systems to S2 Security and integrated it with current technology located at the campus.
Client Systems Management , 03/2015 - 03/2016
27th Special Operations CS, USAF City, STATE,
  • • Supported IT Operations for Air Force Special Operations Command over Secure, Non-Secure, and Commercial Networks. Oversaw day to day operations of personnel and over 3000+ client workstations and devices stateside and deployed abroad.
    • Main POC for all trouble tickets processed through Client Systems Shop. Responded to, resolved, and forwarded customer requests for IT services or problems in the most efficient and effective manner. Create, modified, and deleted accounts/groups/approved user security.
    • Resolved a wide variety of problems, to include LAN and WAN technical problems, a variety of problems emanating from Windows operating systems, and all Command-Wide applications.
    • Monitors IT services, e.g., operating systems, applications, and systems. Performed preventive maintenance and minor administration of the same to keep the systems optimized. Tested and analyzed computer hardware and software malfunctions.
    • Ensured rigorous application of information security/information assurance policies, principles, and practices adhered to.
    • Served as an Information Management Officer (IMO) and alternate Information Assurance Security Officer (IASO) assisting in preparation of systems accreditation. Managed cybersecurity and information systems security programs to ensure confidentiality, integrity, and availability of systems.
Education
Basic Military Training: , Expected in
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Radford High School - Honolulu, Lackland AFB, Hawaii, Texas
GPA:
Status -
Voice Network System- Sheppard AFB: , Expected in
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- Wichita Falls, Texas
GPA:
Status -
Electronic Principles - CompTIA A+ Cert(ID COMP001020171912)Currently Pursuing Security + Certification: , Expected in
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USAF - Keesler AFB,
GPA:
Status -
Certifications

Information Assurance Officer Information Governance, Risk, & Compliance I Security Operations Equipment Custodian I Vulnerability Management I Trusted Agent Application & Data Security Help Desk

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Additional Information
  • Veteran US Citizen Public Trust Inactive Top Secret Clearance International Working Experience Consider Travel/Relocate

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Resume Overview

School Attended

  • Radford High School
  • USAF

Job Titles Held:

  • IT Specialist (CUSTSPT)
  • Technology Systems Administrator
  • Client Systems Management

Degrees

  • Basic Military Training
  • Voice Network System- Sheppard AFB
  • Electronic Principles - CompTIA A+ Cert(ID COMP001020171912)Currently Pursuing Security + Certification

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