Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Serves as the Information Management Officer (IMO) and Telecommunication Services Control Officer (TSCO) for Arlington National Cemetery (ANC). Serves as a technical adviser for desktops, laptops, mobile devices, kiosk systems, peripherals, government/commercial software, IT procurement, and user requirements. Provides expertise, guidance, and oversight in a wide range of disciplines. Ensures that IT security related functions and activities are performed. Provides assistance and troubleshooting to users in IT matters. Serves as a Contract Officer Representative. Served within the Compliance Branch of Information Assurance (IA) Division at the Fort Drum Network Enterprise Center and as the IMO, TSCO, and Information Assurance Security Officer (IASO) for the U.S. Army Acquisition Support Center at Fort Belvoir. Experience with end user support, property management, Microsoft desktop and server operating systems, Microsoft Office, Voice over IP (VoIP), mobile device support (BlackBerry, iPhone, and iPads), SharePoint, Video Teleconference (VTC), Audio Visual components, Microsoft Active Directory, McAfee Host Based Security System (HBSS), Information Assurance Vulnerability Alert (IAVA) compliance scanning with Retina, Microsoft System Center Configuration Manager (SCCM) management, Anti-Virus client/server management, and various other software programs. Supervisor: Daniel Gardner (571-256-9616 or firstname.lastname@example.org)
Responsibilities included planning, coordinating, modifying, implementing, and troubleshooting to support customer needs. Analyzed, evaluated, and recommended hardware/software changes to various computer systems. Duties included installation, testing, operation, troubleshooting, end user training, hardware/software diagnostics, and maintenance of hardware and software components of microcomputer systems and peripherals for approximately 4000 users at Fort Belvoir, in a NIPRNet (Unclassified) and SIPRNet (Classified) environment. Position was at the help desk, responding to user requests for information, technical support, and non-technical support in person, via remote tools, and via telephone. Prepared procedural guides and technical correspondence for the team. Experience with hardware/software installation, diagnostics and analysis, Microsoft Active Directory, Microsoft Windows, Microsoft Office, BlackBerry Common Access Card (CAC) Reader, VPN client, network and local printers, TCP/IP LAN networking, network support, network connectivity troubleshooting, Microsoft Systems Management Server (SMS), and various other government and commercial software products. Supervisor: Eloise Morrisey (703-614-0163 or email@example.com)
Served on active duty with the U.S. Army. Responsibilities included installation, testing, operation, troubleshooting, end user training, and maintenance of hardware and software components of microcomputer systems and peripherals for users. Position was a desktop support position at the help desk, responding to user requests for information, technical support, and non-technical support. Provided technical and non-technical support of the Standard Army Management Information Systems. Experience with computer maintenance, hardware installation, software installation, software product support, hardware and software diagnostics and analysis, MS-DOS, Microsoft Windows, Microsoft Office, network and local printers, TCP/IP LAN networking, BlackBerry, VPN client, Microsoft Active Directory, Microsoft Exchange, DHCP, server backup procedures, Adobe products, Remedy work order tracking system, and various other government and commercial software products
Supervisor: Eloise Morrisey (703-704-0163 or firstname.lastname@example.org)
Deployed to Desert Shield, Desert Storm as a member of the 1st Armored Division.
Deployed to Kuwait as a member of the 1st Cavalry Division.
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